CenturyLink

The Masons

We signed up for internet and received our modem. Over a week later we still don’t have internet. I’ve had 3 tech appointments all cancelled by Century Link without anyone telling us. They keep saying “there’s an outage” causing the issue. Now they’ve rescheduled us for a week from now. This is absolutely unacceptable.

Rusty Shackleford

Possibly the worst customer service I have ever experienced. Terrible internet service, with no upgrade speeds available.

just some memes hear

What even is this? It should be illegal for them to sell service this bad to someone. I can't even listen to a song on Spotify without it stopping to buffer. I don't even bother trying to download or play games anymore. The last time I tried downloading a game it was at 25% after 16 hours. The only reason I have this "internet service" is because I need it for my school work and Google meets which I can't even get into half the time and I end up having to join on my phone. Verizon cellular data is faster than CenturyLink. The only other provider in my area was Suddenlink which didn't work at all. But now this new First Election service is in my area and I will be getting it installed on Thursday. CenturyLink is straight up ripping people off by selling them internet that is probably slower than dial up.

Courtney Kohrs

I have had horrible service for over a week now. I have talked to several people and until today 5/17/2021 no one would schedule a technician. They always went through the have you restarted your router? Swap ends on your cord. It doesn’t fix it. So then I finally got someone to schedule a technician and then they text me and told me the problem was fixed and at that point it seemed like it was. Now (2 hours later) it’s not working again. Plus can’t get them to schedule another technician. They just keep telling me it’s because you use too much internet. We have not been using any more than we have for the past 2 years. Probably less really because it has been pretty outside so that’s where we have been until today’s rainy day.