Address: 1804 S Randall Rd, Algonquin, IL 60102, USA
Phone: +18474580743
Sunday: 11AM–6PM
Monday: 10AM–8PM
Tuesday: 10AM–8PM
Wednesday: 10AM–8PM
Thursday: 10AM–9PM
Friday: 10AM–9PM
Saturday: 10AM–9PM
Linda French
Knowledgeable, pleasant and helpful.
Stuufz
The customer service was spectacular!
Sophia Robson
I was not greeted by a single employee or asked if I needed help for the 10-15 minutes I was in the store. Two employees stood directly in front of the display of channel cologne that I came to purchase and ignored me while they discussed the product. I worked for Ulta beauty for around 4 years and worked at this location specifically. I have never seen such a poor display of customer service at ulta like I did today. The store has gone down in quality and care significantly and today reminded me why I don’t spend my money on a company like this anymore.
Too Late
The customer service I received from Ariela was amazing! I had assistance on the floor from someone else that was very helpful but when I got to the checkout desk I had additional questions and she took her time to explain everything. She was so patient and funny. I hope she becomes the master trainer for that store and is recognized by management for her awesome customer service. I usually shop online but based off the experience I had today I will certainly shop in the store. I walked out feeling like Rihanna 😊.
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We have been told Ulta will open in Crystal Lake this fall.
10 am
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