Courtyard by Marriott Little Rock West

Jimmy Turner

Update: I heard back from management of the Courtyard. That helped make this less frustrating, but it didn't result in getting my pillow back. I still appreciate their effort, and it changed my opinion about the Courtyard. The representative let me know that she will be working with the location staff to improve their responsiveness and project a more caring attitude when someone loses a valuable item. Original Review was 2-star: Being a business owner who understands the importance of positive Google reviews, leaving a negative review is not what I wanted to do. For full transparency, the room was fine, and the Sunday 6/19/22 evening front desk representative was very friendly at check-in. The lobby and hallway were fine, and everything worked. I do agree with previous comments about the hotel needing a refresh. The problem was the apathetic and rude response of the 6/20 afternoon/evening front desk representative when my wife called to inquire about the very nice pillow that I left in the room when we left. Obviously, it's my fault that I left my pillow, so I'm not attempting to blame the hotel or the staff for my stupidity. The call "dropped" three times during the conversation causing my wife to have to call back each time. There was no concern or empathy on the part of the rep, and her claim to have checked with housekeeping and even checked the room herself seemed less than sincere. Wanting to give the hotel a chance to do a better job of convincing us that they cared at all, I encouraged my wife to stop by today on her way home because surely the rep wouldn't be as rude in person as she was on the phone. No such luck - she was at least as rude. She said she had checked the room, but the tone of her voice and defensiveness about my wife stopping by didn't give my wife much confidence that she had indeed checked the room or with housekeeping. So, if you choose this hotel for your stay while in West Little Rock, don't leave anything in your room. If you do, there's a very good chance the person who answers the phone when you call to check on it won't really give two hoots about whatever it is you left. Again, I shouldn't have left the pillow, but it would have been nice to think the staff gave a flip.

Travis Lilly

Awful Hotel. Normally stay at Marriotts for consistency of quality. But I have been at the court yard for five days and I am so constantly angry at the hotel it’s making hard to enjoy my family visit. Our flight was delayed several hours so we did not get in until after midnight. There were no taxis or ride shares running so we called the front desk and asked for help getting the ten miles to the hotel and was told the could not help but the other passengers were getting shuttles from there hotels no problem. Had to rent a car for $180 for ten hours to get to get to hotel, sleep a bit and then return to airport. There is allegedly a restaurant in the lobby but it is never open and no hours posted. Every employee gives a different answer for when it is open. There is nothing in walking distance. I asked for the room to be serviced and was told they don’t do that anymore. Yet the rooms are not equipped for more the one days occupancy. One coffee bag, one ice bucket bag, two disposable cups and a tiny trash can that overflows after a single day. There are bags of trash in the hallways because they don’t empty them. I asked for fresh towels and they just threw them in the bed. The internet is terribly unreliable and cuts out every few minutes so it is impossible to watch a Netflix or do any work. Employees are polite and do what the can but management is clearly cutting corners everywhere they can. I won’t stay here again. I’ll probably avoid Courtyards all together.

Dowayne

Positive: As I have reported, my room had a refrigerator that did not work, my room was not cleaned and had to get a phone for the room because the one in my room did not work. Your lobby Briscoe is excellent, and your staff at the front desk, was very professiona. Negative: And had to air out my room, as soon as I walked into my room. Someone took my laptop remote mouse controller. And nothing has happened after reporting this. I think I will be going up the street to the Embassy suites on my next visit. Dowayne Peterson

Mark Steele

DO NOT stay here! We exclusively stay at Marriott hotels & this was by far THE worst experience we’ve had. Our room was filthy, the toilet was full to toilet paper & pee which could not be flushed. There was a hand towel hanging in the bathroom with crusty blood, the air conditioner unit was broken. Our room was by the elevator which was on the loud side but in addition to the elevator noise it made a loud additional beeping sound each time it was used on any floor which was constant all night. The fire alarm went off several times between 1am-2am then again from 7am-8am. The hotel smelled like cigarettes & pot! Upon checkout I asked to speak to the manager, Crystal Thomas the general manager was finishing up with a guest who was complaining he was given the wrong room key & had a gun pulled on him after he entered the room. I explained to Crystal my experience, she did comp our room because of the fire alarm going off all night but made sure to tell me I was lying about the condition of the room. She stated she personally checks each of the rooms so it wasn’t possible. I pulled out my phone to show her the pictures & videos. She was rude & did not appear to care that our experience was miserable.