Red Robin Gourmet Burgers and Brews

Bart Altmann

Two stars only because the food was decent. The service was terrible. I asked for lemon with my iced tea, didn't get it. When I requested it I got hit with a condescending "suuuuurrreeeee" as if I was being difficult. Lemons came out and were disgusting, looked like they've been chewed up and were obviously cut ~5 days ago and were going bad (see photo for reference). Pepper grinder on the table was also disgusting (see photo). Floor was filthy under the table next to us, but they didn't sweep it when they bussed it which shows a serious lack of caring. The worst part of it all is when I politely addressed these issues with my server he didn't apologize or try to understand the problem, he just flatly and dismissively stated "that's how our lemons come." "Uh no, I can tell they're old." "They're not old, I can get you different lemons but they'll be the same." I've worked in restaurants since I was 18 years old serving or bartending, I'm now 31. I can assure you that this is not how you address an issue with a GUEST. Red Robin needs to tighten up and teach their staff hospitality and proper guest service. I would NEVER.

Moon ThirtyTwo

This Red Robin location was absolutely amazing. The food was great , fresh and hot. Our host Kelly was knowledgeable of the food menu and drink menu and was able to give recommendations based on our taste. She was joyful and smiling giving the atmosphere a warm and welcoming vibe . The restaurant itself was nice and clean. I will definitely be returning to this location to enjoy some burgers ! Keep up the great work Red Robin !

Brittany Pierce

I predict this restaurant won't last another year. Nasty!!! The burgers are okay but everything else is straight trif. Myself and my husband spent $50 ordered cod and extra crispy fries, ordered a tavern double with extra crispy fries, ordered 8 donuts, 2 strawberry lemonade drinks, and some chocolate chip cookies for the kids. Everything was nasty and nothing was edible. The cod was tasteless and had no salt and also tastes oily like it was soaked in oil (old oil) the fries were soggy, the donuts were fried in the fish oil, because it tasted like chicken and fish. The donuts tasted so bad, it made me gag. The strawberry lemonade was nasty and tart, my husband said the burger was okay and the cookies tastes like straight butter. We ordered curb side and came exactly at the time they told us to come, so no excuse. I called the restaurant and talked with the manager who was very nice and apologized and told us he would do the order over again. We reorder the next day for lunch and instead of getting fish, I got boneless chicken barbecue. Y'all when I say that food was still nasty 🤢🤢🤢🤢 the fries were fresher and I can tell they tried to make everything fresh but the oil made the food taste nasty. They never changed the oil out and you can taste it. The boneless wings were dry and looked old, the fries oily, the donuts fried in old oil. Nasty 🤢🤮🤮We got to orders back to back and none of the food was eaten. We love burgers and fries and when we pass up on it, something is wrong. I don't know who is in charge but this store in Newport News Virginia is Soo Nasty!!! It won't be open long, serving food like that. I don't know who is managing it now but a couple of years ago, Red Robins was the spot but not anymore. YALL YOU CAN SMELL THE OLD Oil

Cheryl T

Server was amazing. My burger was cold, my zucchini fries were cold. They charged an extra 1.49 for the zucchini fries, which is not a big deal. Most of the sides are endless. Free drink refills.