Alliance Water Resources

Category: Water works

Address: 2007 Southern Expy, Cape Girardeau, MO 63703, USA

Phone: +15733396357

Opening hours

Sunday: Closed

Monday: 7:30AM–4PM

Tuesday: 7:30AM–4PM

Wednesday: 7:30AM–4PM

Thursday: 7:30AM–4PM

Friday: 7:30AM–4PM

Saturday: Closed

Reviews

Lester Conway

Nov 24, 2020

Thanks so much for the fast response to my water meter issue at my home in one hour.The repair man Doug was so up to date on his equipment .Very professional listen to my concerns took fast action to help resolve the issue.will even check back in a week to check and see if all is ok.Thanks again from the person that took my call to the field tech Doug.Truly Lester Conway Jr.

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Questions & Answers

What will be included in Alliance’s pricing? What will a district/city pay for directly?

Alliance Water Resources | Oct 4, 2021
Alliance Water Resources | Oct 4, 2021

Alliance will develop a firm, not-to-exceed price in advance of each fiscal year. This price will include all labor and benefits, workmen’s compensation and liability insurance, office expenses, travel expenses, chemicals (if applicable), materials and supplies, and a repair allowance as clearly defined in the contract. Basically, the vast majority of normal operational costs will be contained within the Alliance price. Please contact us for more information on items that will remain direct board payments such as capital expenditures and taxes/governmental fees.

What will our organization’s board/council meetings look like once Alliance is on board?

Alliance Water Resources | Oct 4, 2021
Alliance Water Resources | Oct 4, 2021

You will continue to run the meetings and be in charge. Alliance will prepare complete board packets in advance for your review prior to the meeting. Our manager (and/or division manager) will attend every board meeting to answer any questions you might have and to offer suggestions and alternatives for your decision making. We are your staff and will support you in any way we can.

How does the billing operation work under Alliance?

Alliance Water Resources | Oct 4, 2021
Alliance Water Resources | Oct 4, 2021

Alliance office personnel (very likely employees who transferred from your staff) will perform each billing in your office on your computers and software. We will do the collections, account posting, and will operate within your organizational guidelines. Any exceptions will be brought to you for your evaluation and decision. All money collected will be deposited daily into your local account(s). None of the utility’s revenue will ever be deposited into an Alliance account. We are paid monthly for our services following board or council approval.

What will happen to my organization’s current employees if we partner with Alliance Water Resources?

Alliance Water Resources | Oct 4, 2021
Alliance Water Resources | Oct 4, 2021

This is one of the most sensitive areas of a contract operations transition. Generally, Alliance will offer positions to all of your employees with pay and benefits at or above the levels they currently receive. We will work closely with you to determine your wishes in the area of staffing. Should any of your employees wish to speak with current Alliance employees who have themselves experienced this type of organizational transfer, we would be happy to make those arrangements.

What will my organization gain in a contract with Alliance?

Alliance Water Resources | Oct 4, 2021
Alliance Water Resources | Oct 4, 2021

Our partner organizations say they feel their jobs are now easier, they have more peace of mind about their operations, they are confident things are being done right, they better understand their business and responsibilities, and they are finding their organizations to be more financially stable. If you would like to call some of our references to get even more insight into what they have gained in partnering with us, we can supply you a comprehensive listing of our clients.

Will I lose control of my organization if we choose to partner with Alliance Water Resources in contract operations?

Alliance Water Resources | Oct 4, 2021
Alliance Water Resources | Oct 4, 2021

Absolutely not. We believe that under our contract operation arrangements, you will find that you actually have more control. You will not have to concentrate on the many operating details of the utility that you are currently dealing with, and you will be able to focus your time and energy on more global and important issues. Though we will always look to make recommendations for improvement where necessary, Alliance can only administrate and function within the framework of your organization’s rules, regulations, policies, and procedures. All critical decisions will continue to be made by your board. This would include such things as: approving contracts, deciding on capital improvements, deciding the future direction of the organization, water and sewer rates, expenditures, etc.

What services are included in Alliance’s professional contract operations?

Alliance Water Resources | Oct 4, 2021
Alliance Water Resources | Oct 4, 2021

Services will typically include financial services (accounting, reports, accounts receivable and payable), office services (including billing, collections, and customer service), field operation and maintenance of treatment facilities (and distribution and/or collection facilities), and meter reading.  It also includes emergency service on a 24/7 basis. Additionally, Alliance’s professional staff will assist your organization with general engineering advice and regulatory and inter-governmental support at no additional cost to you.

Why should I consider utilizing professional contract operations for my organization?

Alliance Water Resources | Oct 4, 2021
Alliance Water Resources | Oct 4, 2021

Alliance’s main objective is to lift the complexities of water and wastewater systems and regulations - and many other related burdens and responsibilities – off your shoulders. With our professional contract operations, we can: handle the recruitment and training of staff, maintain financial records and operations reports (providing recommendations in these areas as necessary), field customer complaints, questions and feedback, take responsibility in any emergency situation and interface with engineering firms, funding institutions, authorities and many more individuals you may work with on a regular basis.

What does the term “professional contract operations” mean?

Alliance Water Resources | Oct 4, 2021
Alliance Water Resources | Oct 4, 2021

Contract operations is the hiring of an experienced organization to manage, operate, and maintain your system under your direction and control. Under a contract operations agreement with Alliance, you continue to own all your facilities, land, structures, rolling stock, inventory, and easements. Alliance will simply use, maintain and professionally operate all your equipment and facilities.

What should I know about Alliance Water Resources?

Alliance Water Resources | Oct 4, 2021
Alliance Water Resources | Oct 4, 2021

Alliance Water Resources is a professional contract management, operations, and maintenance firm specializing in water and wastewater. Alliance also assists with public works, storm water system operations and maintenance, and a wide variety of other related services. We have been serving our partners in the Midwest and Southeast for over 44 years with our talented and hardworking network of nearly 300 employees. We serve any organization in need of trusted, professional contract management operations.

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