Xfinity Store by Comcast

malakia wilson

Absolute, worst service, if I could give negative stars I would. I visited this establishment 17-Sep-22. The young man at the front taking names to put individuals in the queue to wait was very nice and professional. The wait was long to get little to no assistance once you spoke with a rep (in particular the gentleman working on the internet service side was extremely rude, short and did not explain anything (his cashier code was Y3P). First, he was calling names and you could barely hear him I had to ask him to repeat the name one because he butchered it then he was not projecting his voice loud enough over all of the noise to be heard as if he did not want to be there. I was turning in equipment in which he completed and handed me a receipt. I then asked if he coukd check my bill due to my app not matching what was already charged. It was a completely different charge. When I asked him why there was a significant difference he asked verbatim "do you nit get these bills?" And I responded yes but they are not matching nor adding up. He was very condescending, nonchalant and nasty. He then printed my statement and circled a portion where it stated additional charges. I showed him a comfirmation email I received when xfinity sent me a new modem of what my monthly charges would be. He could not clear and concisely explain the difference and acted as if I was asking him to solve a physics problem or solve world hunger. Worst customer service. I did not get the information I came in for and I will be going to a different xfinity or take my chances with calling customer service. I rather deal with someone over the phone then the horrible service of that individual.

Melanie Savitsky

I am without a phone for three days because the store does not have any S22s in stock. Not one color or model. The rep told me just to drive around to the other stores and keep trying. I spoke with Xfinity directly and they said they aren't getting updates from the stores right now. They will only ship to my home address and I need to be there personally to sign for it, so that doesn't work. Guess it's time to check the other stores....

Jim Walden

OUTSTANDING SERVICE THANKS FOR HAVE A WORKERS WHO ARE WILLING AND ABLE TO ASSIST US. THANKS SO VERY MUCH.

Viola Wrilght

The representative was very helpful 👌