Chase Bank

Scott M

BEWARE OF USING FLORIDA CHASE TO REFINANCE Filed complaint 220621-8920953 to the Consumer Financial Protection Bureau (CFPB). Chase lied to the CFPB made up what was said. WHY DOES ONE REFINANCE? For myself I needed to consolidate my debt and be in a position to get some maintenance done on the house. My girlfriend, wheel chair bound, just got Social Security and Medicare so I do not have to pay for her doctors or necessities. However covering my girlfriends medical expenses, putting a new roof on the place, new sliding glass door, having three large trees dropped and lastly needing to repair my truck had run my debt up. My credit was good and I had significant equity so I thought that a refinance would be a good thing. Clear my debts and I would be good. I contacted my current lender, Chase as they would know my payment history and for some reason I was connected to the Florida offices of Mr. Arturo M Perla and Mr. Juan Carlos Paredes, I live in Virginia. I was concerned because Florida has some strange things going on, laws and business practices are questionable, but business is business or so I thought. I even told my girlfriends county, Virginia, adult care case worker my plans with the refinance after I saw where was at, get a cleaning crew in and remodel her bathroom to be more senior citizen oriented. Things were going fine till the appraisal. I had told Mr. Arturo M Perla the place needed work and in its current condition it still appraised for significantly higher than my loan amount (the loan amount was $100K less than the appraised amount if I read it right). Mr. Perla identified that the appraiser wanted my bathroom inspected. At first Mr. Perla said the appraiser said the bathroom "did not work", then "mold" and lastly that it was "dirty" - in the appraisal it identified that it needed to be inspected to identify its condition and cost of repairs. With protest I retained an inspector, he came in and checked out the facilities. I showed that it was all draining, everything worked and showed him the discoloration. The inspector identified that discoloration was our well water, if I remember correctly he said our well water had iron and was acidic, the seepage around the doors was not a drainage problem just 30 years of usage. The inspector identified that it did not need repairs but provided estimates to replace - complying with Mr. Perla's inspection request. I told the inspector that I was planning on remodeling both bathrooms and associated equipment, hot water heater, pressure tank and maybe try to deal with the water issue as soon as I resolved my debt with the refinance, thirty years was a good run on equipment. I sent the inspectors report and estimate to Mr. Perla expecting that the issue to be resolved. Mr. Perla responded that the inspection was not satisfactory, this time he blamed something called a CED, whatever that is was never explained. In conversations following the report Mr. Perla kept repeating that my place was "dirty". A Chase client care specialist had identified I was in a Catch 22, regardless of what I did Mr. Perla would deny the loan, not based on business but because of "dirt". This is a class thing, because my house was "dirty" I was of a lesser class so regardless of what I did or finances, Mr. Perla and Mr. Paredes were going to deny the loan. I had complied with their demand for an inspection, the inspector found that the facilities were functional and Mr. Perla / Mr. Paredes dismissed the inspectors conclusion. This Catch 22 is not business, this is bias based upon a perception of my behaviour, that I do not neurotically clean, a trained social behavior pattern that ensures consumption. Society is told that cleanliness is next to Godliness and this reinforces the bias. Marketing uses such bias to manipulate, control and deny people. These behavioral biases are what drove Mr. Perla to deny the loan. In the end Mr. Perla kept repeating that the place was "dirty", that he was denying the loan because the house was a "mess", that I am ungodly.

N Master

Great customer service all around. The employees were very tentative and professional. I highly recommend this branch for your business and investment transactions.

Jessie Santiago

Wonderful location with great customer service. As a visitor from out of town, it made my Holiday visit so delightful. Great coffee places nearby..

Natalie Wlodarski

The Vice President Retail Lending Manager, JC Paredes treated us very poorly. As a private client, we expected decent treatment instead we continued to be snubbed, dismissed and disregarded. Chase dropped the ball, risked twenty thousand dollars of OUR earnest money and couldn't get our closing done (in 2 months when a private lender got it done in 2 weeks) and treated it like our problem. We were treated as if they were doing us a favor by handling our money and us giving them business. DO NOT BANK HERE.