Bank of America ATM (Drive-thru)

Jay Krause

I only popped in to get a cashier's check (9/20/21). The woman who I believe was the manager was working incredibly hard, taking care of as many people as she could, and providing fantastic service. I didn't catch her name, but she was helping everyone and deserved a medal (preferably a raise). The woman at the teller was kind to me, but seemed to have less patience for Spanish-speaking customers, and did not have anywhere near the same kind of great attitude as the woman supervising her. She wasn't bad, just vastly outshined by her fantastic supervisor.

Rika Saliscente-Phipps (Lika Phipps)

They close branches all over the place, tell people they don't need an appointment, so we travel 38 miles to be told we need an appointment and can't get one for 2 days even though they have bankers all day. This is for something that only takes 10 minutes to do in person to open an account.

Judith Ferreri

On a Saturday morning only 1 cashier, while employees are just walking around asking people what they are here for. The line is 6 deep. Took over 30 minutes to get service.DON’T COME TO THIS BANK IF YOU HAVE things to do. Their service is horrendous and they are totally unprepared for Saturday morning bank traffic.

Hayeon Rogers

I called BOA customer service because I had trouble activating BOA prepaid debit card. I ended up making two calls because the first call didn't resolve the issue and later found out that BOA charged $2 per call and total of $4 without telling me. It is unheard of and ridiculous to charge $2 per call and even more deceptive to not notify the customers. Such a terrible business practice!