DHL Express ServicePoint

Kyle Stauffer

Very helpful staff

Nicole Laudie Rolón

I have a package coming from Paraguay that I needed ASAP to make modifications to for my baby’s Labor Day cultural performance. They told the sender I’d get it Tuesday. That package got from Paraguay to Utah faster than it had gotten from SLC to my house. Its been here since Monday. I asked to pick up at DHL express; they said the address was wrong and consignee moved. I contacted customer service, they set it to pick up in draper on Tuesday. Didn’t get there. I ask, TWICE; they said it’s still coming Tuesday. I ask later that day, they say “oops, something happened, so tomorrow”. Well, Wednesday comes along and I’m worried, so I contact again, and they didn’t answer any question and closed the chat. I talk to someone again and they said “100%” it will be ready for pickup today (Thursday). I ask if I can just go get it in Salt Lake, and they said no. I contact them this morning because no updates on status, no ETA on tracking and to be sure it’s coming today and they said, no, it’s going to be there FRIDAY. So if Friday comes and something happens my babies won’t be able to dance. They will be heartbroken. Traditional Paraguayan dance costumes aren’t something you just can pull out of thin air. How is it possible that my package had been in Utah this long but can’t make it from SLC to draper? And why does customer service tell me something different every time? Extremely frustrating.

Michela Corsini

I am trying to contact this office to know about a parcel that was delivered from Italy, to Saltlake city and then to South Korea (Rather then boise in Idaho). All info on the parcel was correct, and someone in this office has sent my package to South Korea, I don't have any possibility to talk to a person in this office as only the automatic responses are activated and useless for my specific case. I don't recommend this service to anyone!

lili burningham

ordered some clothes for back to school for my daughter from romwe and was told our order would arrive august 22nd (the first day of school) at the latest which is already disappointing. but now it's a week later and our clothes still aren't here. we spent over 200 dollars including shipping and we're furious. DHL says our order should arrive tomorrow, but it's changed the date 3 times already and i don't trust it. definitely won't use this again if my order isn't here tonight or tomorrow, the first day of week 2 school.