U-Haul Moving & Storage of I-80 & Manawa

Julie Andersen

The customer service here was awful. I came to pick up my equipment rental and was helped by a new employee. I was very patient while he asked for assistance with my reservation. However, the woman who helped him was not pleasant at all. No pleasantries were made. Every question/comment she made about my order was made with a tone of disapproval. Food containers from their lunch was out on the counter. I made 2 additional orders days prior for packing supplies that were not prepared by the staff. They had to walk around the store to get my items. The new employee gave me 2 wrong items. The next day we returned to fill up the tires and return some supplies. The employee helping with the tires made my father feel like a nuisance and his concerns not recognized. The employee helping with my return was on his cell phone for several minutes before he finally helped me, and he was not answering the business phone. The tire we were most concerned about did in fact have a nail in it - we had to contact roadside assistance for a serviceman to help us, as the u-haul location's auto department had closed a half hour prior.

Skyler Rorebeck

Don’t try calling this location they’ll hurry you off the phone, hang up on you, or have a wait time of over an hour and the phone will disconnect.

fenixrising1972

gate key didn't work and the office was closed

Billyd Dougherty

After a rough day of being on the phone with uhaul, we came to drop our trailer off here, and the GM of this uhaul was absolutely amazing! This is the location to rent from if your need to rent uhaul equipment! Taylor and Ashley are the ladies to ask for! Best customer service I have had in a very long while! Thank you both for your help and awesome attitudes while dealing with us!