The Addison of Fayetteville

Felicia Henderson

Great community for elderly parent.

Beverly Delph

I am writing this review so other residents or potential residents will be aware of the problems this facility has. I put my father here in April on the memory care side. Was not informed that there was no memory care director at that time, so basically no memory care attention being provided. From day one there were constant issues of my Father’s walker being misplaced, his laundry constantly missing. He had 3 sweaters and numerous pants, shirts lost. His glasses were constantly being lost. On one visit he had not been shaved for days and this caused him to be anxious, sheer neglect of staff not doing their job. We could not decorate his private room as another resident was always wandering unsupervised and would take his belongings, constantly coming in his room even on our visits and we would have to search out staff to have her removed. The absolute worse nurse in charge who cared nothing about the residents. My Father fell 2 times in 6 days, second fall laid on the floor in his room. NO fall prevention procedures put in place for him and he had a third fall 4 days later as he was allowed to walk down to the dining hall unassisted and fell. We were NOT notified by the nurse as it was close to 5:00 and she evidently had to leave, she had a MedTech call us who was very kind. The nurse didn’t see the need to send my father to the hospital even though he was complaining of pain. The medtech called the ambulance. My father had a broken hip, had surgery and crashed after surgery. We had to put him in hospice care and chose NOT to go back to the Addison. The facility that cared for him was a truly caring and respectful facility, and he passed away a few days ago. I had expressed my concerns about the residents wandering into my Father’s room and how this was so unsafe to the Executive Director and the nurse in charge and was told “after all this is memory care”. I feel like if the executive director and the head nurse (and OnlyNurse) had listened to our concerns there would have been a different outcome.

Melissa Oxendine

I would not recommend this facility at all. My dad was a resident for 2 weeks and for 5 nights they held him against doctors orders and his will on the memory side because of a situation due to miscommunication by myself, over laundry that had not been done the 9 days he lived in the Assisted Living side. The Executive Director was not willing to return him to the assisted living side, probably even once the doctor reassessed him. I will say that Rhonda Murphy, The Sales and Marketing Director, was absolutely wonderful from day one. She was very kind, patient and was very helpful in the process. There are some other pretty amazing folks working there also, Marcio and CC and I'm sure more, but something needs to be done about the Executive Director.

Deborah Bailey

My parents have resided here for over 2 years. I checked out many places for about six months before deciding on Carillon - as it was called then. I have never been anything but pleased. My parents have been well-treated by the staff, the food is excellent, and the facility has always been neat and clean on the assisted living side. I have recommended Carillon / Addison to many people.