ROOTED

Alex Kennedy

Really great selection of brands. Some stand outs for me were Y-3 (found some really great shorts, last pair in stock!), a surprisingly extensive selection of Margiela basics, and some Junya shirts that stood out to me as well. It's also always nice to have a place to try on some Stone Island, since the material feel and details are so important to touch and see in person with those pieces. Of course they carry some Jordan/Nike hype and Stussy, but the real gems here are some of the unknown (to me) brands that I discovered. Also, are you really ever going to get the chance to see Visvim in person very often in Nashville?? Along with some really great curation, the staff here was super friendly. They chatted with me for around 2 hours while I tried on what felt like was everything in the store. I like to be really intentional about clothes shopping, just because of the hefty price tags associated with most of the brands that they carry. Both Sarah, Sky, and <I'm sorry I forgot your name>, were all very knowledgeable and clearly passionate about the brands and clothes that they carry. Not just trying to make a quick buck, they were honest about what they liked on me and what they didn't. They let me go about my business while I was in the zone, while also getting involved when I needed questions answered or another size. Top notch customer service makes or breaks a store like this, and I really love intuitive staff that are socially aware enough to give the customer what they're looking for. If you're into street wear, technical fabrics, and brands that you won't find anywhere else in Nashville, this is the place to be! Looking forward to coming to some of their events as well. Needless to say, I'll be back. Cheers y'all.

Bee Doe

After reading one of the lower reviews, I was nervous about my package and cleared my schedule and watched the tracking like a hawk. The UPS tracking ROOTED used allow me to track the truck live which was a plus for me. I won my first raffle from ROOTED and Im so greatful after years of loses.🙏 Everything came as it should with my shors and processing & shipping only took 3 days from the store to my front door with a handwritten congratulatory note from (Hunter?) I believe. I will definitely give you guys my business again. Thanks for everything 🤩

Gian

Rooted sent a generous amount of emails for order placed, currently in process, shipped out, out for delivery and delivered. A total of 4 emails in a span of 36hrs. When the package arrived and turned out empty, I reached out to Rooted. I got back one email the same day saying it was not the original packaging. I replied informing them, It do seem like it’s been repackaged but I could not initiate the claim to the shipper, the sender has to because of the circumstance that there’s a delivered tracking number and unfortunately it is empty. I never got another email from stay-rooted.com for 6 days. 4 of those are business days. They probably think I won’t win any charge back claims anyway since they have a tracking number saying delivered so the unwillingness to help was super strong. I’ll take the “L”, buy elsewhere and move on. I got a $100+shipping empty box from this merchant.

Terri Johnson

Fast shipping and great customer service! Handwritten note with my order was a pleasant surprise.