Lamarque Ford

Category: Ford dealer

Address: 3101 Williams Blvd, Kenner, LA 70065, USA

Phone: +15044432500

Opening hours

Sunday: Closed

Monday: 9AM–8PM

Tuesday: 9AM–8PM

Wednesday: 9AM–8PM

Thursday: 9AM–8PM

Friday: 9AM–8PM

Saturday: 9AM–6PM

Reviews

Onaje 100

Oct 4, 2022

The dealer had my car nearly one month and sent my car back with the same issues and no new results other than what a simple diagnosis code tester would provide. I could’ve got that done at Autozone…waste of my time and money, the staff was nice, but the mechanics are TERRIBLE…I ended up changing my motor, it was a damaged timing chain….Thanks for NOTHING (2008 Mustang)

Michael Constant

Sep 15, 2022

I will admit initially I was unhappy with my service but my technician Trent was very kind and informative and once I established that I had an issue his upline immediately jumped into action. I spoke with Service Manager Steve and General Manager Ray who presented me with a few options to help rectify the situation and overall I am much more satisfied with the quality of service. People make mistakes and the folks at Lamarque Ford are quick to correct their's.

John B

Aug 26, 2022

I'm 46 so I've been driving for 30 years. Today was my best experience ever at a service center! I arrived at 7:00 as soon as they opened. Within a minute Erroll greated me and got me checked in right away. The waiting room is immaculate, they had fresh donuts and coffee for guests. I was impressed too with the cell phone charging station in the lobby. The techs immediately stated working on my car and it was ready in an hour with a complementary car wash!! My experience here at Kenner was a night & day improvement from the Ford service I received previously in Metairie. I'm not sure what's going on in Metairie but you can't even book an appt with them right now. My last service visit there took 9 months to get parts in, then a full 2 weeks for repair. Lamarque Ford in Kenner exceeded my expectations and my service advisor Erroll was a true professional. I can tell they really care and take a lot of pride in their work. I will 100% be coming back to this service center for all future repairs. Thank You!!

Rocky Mollere

Aug 13, 2022

Had an excellent buying experience here with Lance Robeaux & John Treme. John stayed in touch with me regularly while I was looking for a truck that fit my needs & Lance was a huge help with the purchase itself. It was a very straightforward experience without any unexpected costs at the end. I would highly recommend working with these two guys.

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Questions & Answers

How can anyone tolerate such an inept service center? Really, really horrible service. If I could tell Mr. Lamarque whar was going on, I doubt he would care based on his employees' abilities. Shame on these people.

Angela Gomon | Oct 4, 2018
Billy Gholson | Oct 4, 2019

You know Leo, if it's a Dodge product, take it to a Dodge dealer. Don't understand why people take vehicles to the brand that isn't their vehicles.

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If returning phone calls is any measure of service quality, Lamarque gets an F. I've called 3 times to schedule a safety recall repair, and no return call. I'll be calling Ford corporate directly.

Steve Bougon | Oct 4, 2019
Dixie Normous | Oct 3, 2020

Is that what I'm in for? I tried to make an appointment earlier today and left a message that was never returned.

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HOW CAN I CONTACT MR. LAMARQUE HIMSELF?

Penny Weaver | Oct 4, 2018
Alfonzia L. Hollins, III | Oct 4, 2018

His brother is always at the dealership in Kenner. That's his eyes and ears...

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I have no problems with Lamarque Ford sales or service departments in the past or present. Every make and model has recalls. If you really bring a bad attitude with you, do you really expect to get great service? I 'm just saying.

David Stevens | Oct 4, 2019
Mark Manno | Oct 4, 2019

I bought my last two vehicles from another dealer but I always bring my vehicle to Lamarque, their service dept. Is great.

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How come I can take my car to another Ford Dealership and get the repairs done when Lamarque says it's NOT in need of repairs? 1100.00 worth of repairs????

Liana Clark | Oct 4, 2018
Liana Clark | Oct 4, 2018

Nope I have receipts and it was warranty. My A.C. was not blowing but on occasion it was the Evaporator Core and misc. Parts associated with it. Lamarque stated that if it works on occasion that it was not completely broken, bring it back when it doesn't work at all.

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What are the Covid safety practices like here?

Anonymous | Oct 3, 2022
Lawrence Lutz | Oct 3, 2021

Mask are mandatory and they practice social distance in the service area.

How can you tell customers that they can sell their vehicles to you and then you don't pay them for the vehicle? Crooks and cheats. PAY ME MY MONEY

Wally McGaughey | Oct 4, 2019
Mark Manno | Oct 4, 2019

Never bought or sold a car here but I do use their quick lane service center and they are fantastic.

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Do yall replaced side mirror impala

Deollie Keys | Oct 4, 2018
Courtney Jones | Oct 4, 2019

An impala is a Chevy.... They might not have that part and might want to take it to a Chevy dealer.

Need tires 255/45R19 need 4

Gwen Stier | Oct 4, 2018
Stephanie Marigny | Oct 4, 2019

Thank you for your awesome service

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