Delaneaux

Jeremy Clayton

Moved in recently and has been nothing but a great experience! Staff was super accommodating and building has great amenities. Highly recommended

Diane W

I’ve lived at the Delaneaux property in New Orleans for over a year now .Initially I signed on with the previous management company and have been here through the takeover of the new management company. So this review is about the NEW management. Since the takeover, the overall service and experience has been plummeting. Aside from the location I can’t think of another positive. ⁃There are no employees who work over the weekend or holidays. This has led to many issues. - The trash room is a complete disaster - while the employee who cleans the room is a hard worker, there is no staff over the weekend to keep up with trash collections. ⁃2 of the 4 treadmills are consistently broken in the gym and there are rarely wipes present to clear off the machines (the dust is atrocious on the treadmills that work) ⁃ The coffee machine in the lobby is a great touch, the problem is it rarely works ⁃ The side door was broken for 8 months and would not close. ⁃ The stairwells are covered in dust and the last one I was in had a bunch of spider webs ⁃ The gate leaving the garage is frequently broken which means either both gates are left open (not very secure) or worse yet, it’s closed halfway to where you can’t exit out of it and have to go open the entrance gate to use instead ⁃ I’ve heard of 4 separate occasions residents have gotten stuck in the elevators. ⁃ There have been multiple reports of mold in the building already and you can see that walking the halls. ⁃ The office is not open weekends, not a big deal other than I can’t get my packages delivered on Saturday or Sunday now which causes extreme inconvenience. Trash is not cleaned over the weekend, any maintenance issues that occur over the weekend are not handled til a weekday. ⁃ The previous company hosted resident gatherings fairly frequently prior to the takeover and that hasn’t happened since ⁃ Employees are rude and inconsiderate (outside of the maintenance guys, they’re great!). ⁃ Trash cans by the pools will be overflowing by the end of the weekend ⁃ Propane at the grills outside is frequently out All in all it’s very evident that there is nobody here that cares at all about the experience of the paying customers. I say all this again because the location is great and this was once a wonderful place to live and has since gone down hill. We pay way to high of a price for basic issues to not be addressed. This property gets one star only because the location is amazing.

Dewayne W

When you talk with mgnt during your visit. . Ask about the broken garage gate? The homeless occupants? And the unsecured doors? That should be plenty to talk about? SAFETY (hint, hint).

George Davies

Excellent location and amenities. Apartments are modern and common areas are well maintained. New staff seems to be on the ball!