Cox Store

Category: Internet service provider

Address: 4852 Veterans Memorial Blvd C, Metairie, LA 70006, USA

Phone: +15043586970

Opening hours

Sunday: Closed

Monday: 10AM–6PM

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 10AM–2PM

Reviews

Scott Harris

Sep 29, 2022

DO NOT use Cox Cable. Our service has gone out each day for the past 3 weeks. Today the service is out again and the website says THREE DAYS! When you call "customer service " the automated system says "there is an issue in your area. Thanks for your patience. Goodbye" and hangs up on you. Zero communication to their customers (unless you're late paying your bill, then you'll hear from them right away). Go with anyone else available in your area, this company will not even communicate with you when something goes wrong.

Stacy Reyes

Sep 29, 2022

Very knowledgeable and make sure you get everything you need to complete any service you want.

D Nat

Sep 20, 2022

The worst service ever. I haven’t had service a whole 30 days and there’s already an outage. I can’t watch tv, use my Wi-Fi for my phone, etc. When is AT&T bringing fiber to my property/area because I can’t take this. Cox 🍆 is out here screwing people. And I can bet $500 that they won’t discount my bill for the outage either.

Yomaira Carcamo

Aug 29, 2022

Staff is not friendly. Definitely not concerned about losing customers.

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Questions & Answers

Can I return equipment here?

Maverick Farr | Oct 4, 2017
John Dicasali | Oct 4, 2017

Yes.

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Can I switch cable boxes at the store? Do you have the older smaller version contour dvr box?

Linda Reeg | Oct 4, 2019
Al Prieto | Oct 4, 2019

Yes, they are full service at that location

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I have received an email on Sunday that I have to return my modem and how come the store is close? The worst service ever...

Astrid G | Oct 3, 2021
Jean Prieur | Oct 3, 2021

Unless you are canceling service I don't know why you would be requested to return something. I used to get bills from them on Sunday or late at night.

I cancel my services, where do I drop off the equipment. my area code 70121

Adela wood | Oct 3, 2020
Earleen Barrilleaux | Oct 3, 2020

They are on Vets interstate side between Transcontinental and Clearview.next to Bonefish Restaurant. I had good service there.

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Are you opening?

Emanuel Lara | Oct 4, 2019
Jen Bax | Oct 4, 2019

They should be. Mostly only Federal & State employees are off

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is your store open today ???

Steve Price | Oct 4, 2018
L Jameel Shaheer | Oct 4, 2018

probably not normal hours

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Please can you tall me we're exactly are you location.

Magdalena Jones | Nov 7, 2021
Peter Autin | Dec 7, 2021

I think between Clearview & transcontinental on Veterans the interstate side

Does anyone know if the cox store on vets is open.

Peter Autin | Oct 3, 2021
Morris Villia | Oct 3, 2021

They are close- elysian fields is your only option.

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Can I get router and pay for internet access at my home

Omar Alahmady | Oct 3, 2020
Heather Rankin | Oct 3, 2020

Yes

can I transfer service here

Keith DuRapau | Oct 3, 2020
Selesta Barrow | Oct 3, 2020

Yes you can .

Can I stop equipment to store address

Kishawn Ingram | Oct 3, 2020
Pearl Gloston | Oct 3, 2020

Yes

can i change channel package at the store

Matthew Isaacson | Oct 3, 2020
Earleen Barrilleaux | Oct 3, 2020

Yes they can do a lot of things there.

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The volume control no longer works on my remote, can I come in & pick up another remote & do I need to return the old one?

Ray & Gwen Enderline | Oct 3, 2020
alia carroll | Oct 3, 2020

Call them and ask..I am sure you can

Can i pick up equipment here for house phone?

Crystal Brockington | Oct 4, 2019
Herbert Bray. Jr | Oct 4, 2019

There is an assortment of equipment at the store so yes you can

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My granfather has had cox for over twenty years.He has been having so much trouble lately.Service men have been over twice in two weeks.Now he has no cable,internet or phone.Since Thursday and no help!

Jason Perret | Oct 4, 2019
Jason Perret | Oct 4, 2019

He has tried everything!Now,there saying Sunday late afternoon is the earliest they can come check it.He's 86 and has to use the neighbors phone just to call them.Just don't seem fair how they treat long time customers!

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Is anyone in Metairie experiencing any type of outage? Tuesday April 9 out since 1:00pm

Cynthia “Cindi” Nelson | Oct 4, 2019
Al Prieto | Oct 4, 2019

Nope

do I have to be home to fix my connection issue

andree blakemore | Oct 4, 2019
Janelle Burnside | Oct 4, 2019

Yes. If you are trying to fix over the phone with tech support, there may be steps they need you to do on your end before moving on.

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Can i return ca la box here or do i gotta go to airline??

kristi leclere | Oct 4, 2018
Nelson Albert | Oct 4, 2018

Go to the Veterans store.

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Is there an after hours box to drop off equipment that needs to be returned??

Brandi Lynn Steilberg Armand | Oct 4, 2018
M S | Oct 4, 2018

I didnt see one i think you can mail it to them though

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Does Tv remote s are voice Control ed

John Aleman | Oct 4, 2018
Mike Holland | Oct 4, 2018

Some are...some are not

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I need to replace a remote for my new box will They have them and is it free

Ronald Labiche | Oct 4, 2018
L Jameel Shaheer | Oct 4, 2018

yes and as long as you return the old one, yes

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I need to return the equipment.The problem is that i don't have a way to bring the equipment to cox store.

ardis dunbar | Oct 4, 2018
Samantha Parker | Oct 4, 2018

Post office I dropped off when they sent prepaid tag

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Why does their recording say they open at 9am and they do not open until10am. I just waisted an hour.

C Mack | Oct 4, 2017
Kirsten Cronin-Cartee | Oct 4, 2017

Lots of stores fail to update their opening/closing times

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Can I pay my bill here?

Nicholas Ward | Oct 4, 2017
Anna | Oct 4, 2017

Yes. There is a self-serve computer system set up to make bill payments or you can wait for a clerk to help you.

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