Capital One Bank

Category: Bank in New Orleans, Louisiana

Address: 4121 Canal St, New Orleans, LA 70119, USA

Phone: +15045335303

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: 9AM–12PM

Reviews

Joshua Kahn

Jul 2, 2022

If I could give this bank zero stars I would because that's the amount of customer service or respect I got after banking with Capital One for over 10yrs and having 5 accounts with them. Management was just plain rude and unwilling to help at all so I closed all my accounts, walked across the street and opened a new account at First Horizon bank who were more than helpful in addressing the banking issue I was having. I will NEVER bank with Capital One again and all the reviews of how awful Management is at this branch are 100% justified.

Kalynn Conley

Jun 22, 2022

I was misinformed by one of the tellers regarding a deposit I made within the bank. When I went to clear up what happened and hopefully get a resolution the manager Michele had a rebuttal against everything I said instead of taking responsibility on behalf of the teller and tried to defend the company’s policy so heavily. There was no service recovery at all, no acknowledgement of the problem, no resolution and no apology first hand when addressing my issue. Manager was defensive against everything i said and the bank clerk handled the situation a lot better than she did. I truly got an apologetic vibe from the bank clerk and she did everything possible to handle my problem even though it was no way around the situation. Even speaking with capital one’s customer service, the manager acknowledge the mishap on the bank tellers end which the manager in the actual bank did not do. After my check finally deposits I will be leaving Capital One and going to a better bank.

Danielle Bridges

Jun 16, 2022

This bank is the worst bank to visit and they have very bad customer service in the drivethru

John Hazlett

Jan 6, 2022

I tried to call this bank today to get some service on my account. I couldn't get anyone to answer the phone.

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Questions & Answers

why does this bank say it’s open online but everytime I pull up there closed?

john williams | Oct 3, 2021
Kiara Alfaro | Oct 3, 2021

Because you don't come in time probably or your phone just tricked on you and it tells you their open.

Are your drive thru windows open and operating?

Charles Hardin | Oct 3, 2021
Kiara Alfaro | Oct 3, 2021

Yes but sometimes they're close but if you get there in time you'll have a drive thru open so you can. Get your money from the bank.

Is bank open on Saturday?

Michelle Adler | Oct 4, 2018
Mimi DeBoest | Oct 4, 2018

yes

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