Sage Recovery & Wellness Center: Alcohol & Drug Rehab Austin Texas

Paulina Fricke-Fox

I had an excellent experience at Sage Villa inpatient, and a truly disappointing experience in their mental health IOP. There is no process as a part of the program, which makes no sense to me. Instead it is 3 hours of DBT skill taught poorly by the clinician Frank. He was great at assisting clients who were doing well, but for those like myself who were struggling he would simply skip over us with no feedback or compassion. I needed a higher level of care and feel he should have recommended that given my SI. I did not grasp the skills the way he taught them and when I’d ask for clarification he would repeat it in the same way. I gained so much more in my skills classes at inpatient, even the interns led groups with more clarity and compassion. I urge you to look elsewhere for mental health IOP. Discovery and Seton both have better programs.

Lindsay Rosenthal

If it would let me do zero stars I would. This was one of the worst experiences in all of my parenting. Our kid went here and from day one it seemed like a money grab but we kept hoping and assuming it would get better. It came highly recommended. The counselors were making things up on the fly. They just kept nodding and saying "good point, good point." In group settings, we spent 15 minutes one day talking about ice cream flavors when the other parents were literally begging for guidance and advice. None. We got a ton of run around. I went to law school and learned in law school that egregious lawsuits ruin a lot of our culture. I have never filed suit against anyone but I have filed a lawsuit against them. That's how horrendous it was. We then went to Austin DBT and it's been lifesaving. I highly recommend them or Dell Children's. But this place is a hack.

Samantha Sokalski

DO NOT GO HERE. Take your business anywhere else. The billing department will charge you for multiple appointments at once possibly weeks or months later. You will try to call the billing department to figure out what the charges are from because they don't send you the invoice only to get the run around from the newest company handling the accounting (there have been 5 different companies in 2 years). Then when they finally try to call you they call you from a blocked number that iPhones automatically send straight to voicemail. They know this they just don't care. They also tried over charging me, I had to go directly to my insurance company to verify the correct co-pay amount before they corrected it and gave me a refund for the correct amount, they also send you a check instead of transferring back to your card. I've worked in customer service my entire life and have never been more frustrated and disappointed by a business. That's all this place is, a business, out to take your money. They don't care about the clientele at all. I've also been trying to get a paid in full statement on my account so I don't have to be one of the many people I know who get charges MONTHS later after they have stopped being a client here. It's been 15 days and I'm still going back and forth emailing Anna Warde the Clinical Manager.

Kim Do

Excellent patient care from whole-heartedly committed staff who incorporate the best evidence-based practices. They address the whole person and the trauma behind the addictions in a beautiful, tranquil environment. As a therapist, they impress me more than most treatment centers and I do not hesitate to refer my clients to them.