Tropical Smoothie Cafe

Jessica Rowley

Customer service is horrible here. The kid behind the counter was very rude. There are way better locations around Kansas with better customer service

Sara K

Great smoothies, I have tried 4-5 different flavors and all of them have been very good.

Amanda Ottinger

I actually used to work at a TSC three years ago and I can tell this location is not using in date food. My smoothie tasted like the strawberries should have been thrown out. And I definitely got food poisoning after eating/drinking my smoothie. Will not be coming back to this location.

Morgan Sigman

I ordered a delivery specifically through your app not a third party. I normally love this place and have not had an a purine either like this other locations. The food is not particularly cheap but it’s normally good. We ordered 3 of the same smoothies and one was either made incorrectly or I had the wrong label on the smoothie and got someone else’s. I was very kind when I called in and spoke to an employee I will not specifically name because I think they did try to do what they could at the time with the resources they had. However, I was told I’d get a call back and I didn’t. So I called the next day to follow up and spoke with the same employee and was told the same thing that the manager was out of the office he would leave a note and get a call. I don’t have much hope at this point if I hear back I am more than happy to change the review, but there was no way to contact anyone about the order issue through your app. It was a busy Friday at my job and I had to work through my lunch so was at work 7-7. I had ordered the smoothie as my lunch and they are large normally plenty. I had a wrap with it and it was my first time having that wrap and I am not a picky person but it just was really not good . Like I said the menu is not exactly cheap. I usually have it for two meals. That’s how I justify it. I work customer service, I have worked restaurants, I get mistakes happen it’s been the experience of trying to work with the app and the company to remedy the situation. I’m extremely frustrated. I had just spoke about how I thought it was a great place I normally have good food Good service no issues and my coworkers ordered as well. After that great talk up I get a really nasty smoothie it clearly wrong I have ordered it numerous times before and I’m stuck no way to fix the situation and I just accepted that hoping in good faith Sometime later in the day or the next it would be fixed. I tried to order direct rather than through a third party and was told I need to contact DoorDash. I did not order through DoorDash I ordered directly. I’m just at this point really upset. It’s clearly a different color than the others, tastes completely different, honestly if it had not been so watery I would have just dealt with it drank a different one but it did not taste right. I placed almost a $50 dollar order and at this point I’m not sure I’ll ever order again. If there are any issues how would I go about getting it fixed. If this Happened again It would be my own fault knowing how this has been handled. These are not the same thing.