Life Time

Daniel Callahan

I feel compelled to update my review based on my experiences as a member over the last 4 months. To be clear, from opening through the end of 2019, I would have given LifeTime Charlotte a 5-star review. Also, to be clear, currently my 1-star review is only because Google does not allow 0-star or negative-star reviews. Latest issue: * Emails to confirm registration in a class ✅ * Emails to confirm modification to registration in a class ✅ * Emails after the class with workout stats ✅ * Emails when the member misses a class to remind about the no-show policy ✅ * Emails members registered in a class to notify that the class is cancelled due to a tropical storm ❌ LifeTime also recently removed Apple Fitness+ from the membership (despite bragging in email that they were among the first to offer it in 2020), making it more difficult to complete a workout at home when classes are cancelled unannounced due to inclement weather. At least my instructor always shows up, or announces in advance when he won’t be there. My wife has had a yoga instructor show up late once and no-show another time, with no announcement in advance. Moat recently, she was told that the instructor was “on the way” but after 30+ minutes of self-directed yoga with no instructor, she went home. The cycle studio has had numerous cycles with malfunctioning or nonfunctioning displays for months. The instructor is good-natured about it, designing workouts that render the displays optional. One session, someone else from the staff told a sob story about how the bikes did not hold up well with all the movement outdoors during COVID. The club had re-opened in mid-2021…. we are in late 2022. Stop using COVID as an excuse. The tennis policies are abysmal. After some time on a waitlist, my children were signed up in May, but we were told that there is NO make-up policy. The monthly tennis charge is billed regardless of whether the children attend. At the end of August, one of my children had a serious injury (not at LifeTime) which may necessitate a root canal. I called the next day to request that my child’s tennis lessons be suspended while we waited to hear more about the prognosis. Instead, LifeTime dropped my child’s enrollment entirely. Again, no notifications. I only noticed this when the billing amount was less the following month. When I called to inquire, I was told that they would “give preferential treatment” on getting my child re-enrolled when the time came (which I interpreted to mean my child would again be placed on a waitlist). When I went to disenroll my other children from tennis, I was told to complete a form (in person). Yet, it took my responses to an automated member email survey to have them removed from tennis; they had remained in the system for weeks with reservations (and presumably billing, had it gone past the 1st of the next month). Original review (May 2022): Great facility; however their pricing leaves much to be desired. I had put my membership on hold in mid-March 2020 (before the COVID shutdowns) for personal and medical reasons, and maintained digital-only membership until May 2022. That digital-only membership ($15/month) was supposed to guarantee pre-on hold pricing when I re-activated full membership. I re-activated on May 8, 2022, at the 2020 rate. 12 days later, I was notified of an 11% rate increase to take effect on June 1. Not the way to treat customers who have been continuously enrolled as members since the site was under construction in 2017.

Sydney

I’m used to the Raleigh location— and they stressed to me that they are a “higher level” and have more to offer! While they do have more amenities, I go for the gym. It’s massively cramped up there, and the equipment is old and dirty. I really think that the Raleigh location is better! Clean, less packed with old equipment, and a much better location! I won’t be paying more to come here when my cheaper location is much nicer with upgraded equipment and large locker rooms.

Jeff M

I am done with this gym, been a member for 3 years and I am not sure why. Three benches and aged worn out equipment. I use to belong to Anytime fitness and they replaced and updated equipment every few years. When something breaks takes weeks to repair. The place is dirty and full of High School kids. The rates continue to increase with no updates. Not sure what they are in the process of doing but this a total waste of close to $300.

Wendy van Ginkel

Undoubtedly superior classes, coaches and trainers. Beautiful and well equipped and maintained facilities.