Aspen Dental

weird 0.0

You guys are the best! Sophie is so great and sweet you are genuinely a luckie star that I very much appreciate keep up the great work !!

Roy Reese

Worse than the va they have no idea what there doing

Fernanda Aragon

Last month I had a dental evaluation and x-rays done at another Aspen Dental location. I paid for and scheduled a dental cleaning but since I just moved to Hamlet, I canceled my appointment at the other location and scheduled at the Rockingham location, and Aspen Dental kept my money "in my account" and told me it would be used to pay for my cleaning at the new location. When scheduling my cleaning at the Rockingham location I was told that I had to have another evaluation because it's a different doctor. I asked the woman on the phone whether I would be charged for the second evaluation and was assured that I wouldn't be charged, so I scheduled an appointment. Today was my appointment at 5pm. I was instructed to arrive 15 min early, which I did. I waited from 4:45 pm until 5:30 pm when I was finally called. Then I waited another 15 minutes before the doctor came in to see me. He was pleasant but confused since he thought I was there for an extraction. When I explained why I was there, he took a peek at my teeth (which took about 2 minutes) and said "you're good for the cleaning". From there I was made to wait yet again before I was taken to see the person that would schedule my appointment. The scheduler promptly told me that today's visit was $90 and they took the liberty of charging it to "my account". After explaining multiple times that I was told the evaluation would not cost, and that I would not have scheduled if I had been told that there would be a cost, I was basically told that it is what it is. When I asked for my money back (whatever was left in "my account") I was told that the regional manager, Ashley Mount, will contact me for that. In what world does someone need the authorization of a regional manager to approve a refund for services that the service provided has not provided? It's as if Aspen Dental's policy is to keep your money at all cost, despite not having provided the service for which they were paid. By the time I left it was 6:30 pm. So after wasting 1 and a half hours of my life, I am now out $180 and no cleaning has been done, plus there's $90 in "my account" that I can't access. The entire experience made me feel used and taken advantage of. I will get my money back, even if it means I have to file a small claims suit for $270 because at this point, it is a matter of principle. I will never go back to this or any Aspen Dental in my life, and from now on I will make sure that everyone I speak to (whether friend or stranger) knows about the financial abuse that Aspen Dental practices.

Patricia W Smith

So far so good for what I have experienced already have more work to get done