UPS Customer Center

Jt Mumford

There was an extremely nice lady that was taken care of the customers and she really can work under pressure. She handled all the customers swiftly and professionally. This lady definitely deserves a raise for her skills of keeping the flow of the line. She was very courteous to every single customer. UPDATE Today was a total 180° turn around. I went in and the gentleman that was working the counter had no customers and insisted that I upload my package on the computer. I told him I never done that before and that was the first time I was asked to do something like that. I told him I was not familiar with that process and could he input as normal. He was really persistent in insisting that I use the computer. I stated that I am paying for a service, I've never had to do what you were asking me to do before, what is wrong with you inputting the information like the hundred times before. I was not rude to the gentleman but it gave me the impression that he did not want to intake my package. As this was taking place a customer walked in and all of a sudden he was glad to take my package. I still wanted to know the persistence. Anyway he ended up in taking my package as normal. When I went outside the customer that was behind me spoke to me and said that he is notorious for doing that all the time. She says she thinks it's a problem with his eyesight, I beg to differ. I felt like all the effort that he put into forcing me to use the computer, that same amount of time could have been utilized by him doing his job. I asked him was he too busy to do it, and he said he was not, so he proceeded to process my package. I just felt like I got treated different that time compared to the many times I've been there before. At first I was upset about it internally, but as I thought about it it's just the way the world is today. So the best thing I can tell you is if you utilize this facility and you don't feel like inputting your information in the computer to mail a package, you do not have to do so. The clerk is there to intake your package. I understand if there is a long line and maybe utilizing that procedure, but if you got absolutely no customers at all, and you're not busy, I don't see why the attendant can't input your package. I was real disappointed in my visit there today and I hope the next time I go I don't experience the same.

Jim Bob

This location and its drivers are absolutely awful. Poor customer service and the overall company policies are just poor. I will never do business with ups ever again. They have no respect for customers nor do they have any professionalism. Fedex, USPS, or any other package carrier will have my business form now on.

Gloria Jordan

Black and Decker location has a staff member named Sarah , always happy , smiling remembers her customers, a real joy to see her when I ship items , excellent hire does an outstanding job , wish we had lots more like Sarah in the work force

Andy Montero

Facility is dated but the people who work there are great! Very helpful and friendly.