MINI at Freeport

Ronald Chávez

For several weeks I was looking for a Mini and I found the one I wanted in Mini of Freeport, Marcus iso the easy process was honest and very kind, I recommend him. Thank you Marcus you’re the best!!

Tanya Koval

Got my first Mini here!!! Thanks for the help and patience of the best salesperson out there - Peter. The most straight forward and “no games” kind. Excellent service and love my car.

Ehren

Leased my first Mini Hardtop 5 door here, and I can most definitely say my experience was nothing short of phenomenal. I initially inquired via their website regarding a manual mini hardtop. Peter, Senior Motoring Advisor, reached out to me shortly after. I decided to head into the shop to test drive. As soon as I walked in, i was kindly greeted by the staff, Peter, and Sam (General Manager). Peter earned my trust almost immediately. He was very knowledgeable about minis and very enthusiastic. It was very nice to finally meet a mini enthusiast. Other places I scouted out prior to Mini Freeport weren’t as excited about Minis and some places did not even acknowledge my presence when i walked in 🙄. I had a trade in, and Peter and I talked through the numbers and the preliminary deal was made. Peter was transparent since the start that the Mini I was excited about was still being transported on ship and wont arrive for another two weeks. Two weeks later, the preliminary deal we agreed on did NOT change when I came back. In some cases in the past, when I came in, some random “problem” came up and the prices needed to be adjusted. Needless to say, i solved that problem by just walking out. Additionally, Peter had went above and beyond to set me up for success: set up the insurance and provided some details to me via email and phone call so that I can get some documents regarding the trade-in information, etc.. again, i’ve been to some places where I had to do that myself (Lexus/Benz). I’m so glad Peter reached out to me and was my Motoring Advisor. They have definitely earned my business and can’t wait to see what’s in store for Mini’s future.

Felice Goldman

Completely unsatisfactory service. If there was an option to leave zero stars I would. I purchased a 2019 mini convertible from here last month. I put the deposit on it and was told that someone would reach it to me on Tuesday to let me know how the inspection went. No one called, and after reaching out to them multiple times I finally had someone return my call. Once I wax told the cat was good to go I asked multiple times what the bottom line price was so that I could get the proper amount on the bank check. When I went to pick up my car they sat me down with a finance manger who told me the amount I owed was thousands of dollars more that was previously stated, and was very rude and unwilling to listen to what I had to say about what the agreed on price. After about twenty minutes of dealing with this very unpleasant individual I finally paid the price that was initially quoted. I than waited almost a month to receive my registration in the mail, and upon receiving the registration noticed that it expires next month. I paid them a DMV fee for a plate transfer and registration. I was told because I transferred the plates and did not get new ones, they only registered it for that one month and I have to go and register the car again myself at the DMV. Unheard of! I am currently waiting to hear back from a branch manager regarding this. There has been nothing but headaches and incompetence while dealing with this dealership. For the price of my purchase I expect better service and all around better knowledge from the staff regarding the sales process. Stay away.