Spectrum Store

Category: Internet service provider

Address: 2211 Matthews Township Pkwy A, Matthews, NC 28105, USA

Phone: +18884067063

Opening hours

Sunday: 12–5PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Stephanie Hadfield

Aug 29, 2022

Agents spent more time on their personal phone and in the back or behind closed doors. People were waiting and ONLY one agent at a desk. Bad customer service! My agent could not answer a single question about the phone/service....he had to ask another one. He went in back and came back about 10 minutes later and did not say nothing, but he got back at texting. I had to ask him whether or not that he had the phone or not. This Matthew's location is terrible and not professional at all.

Sinatra Mcintyre

Aug 23, 2022

Great customer service 👍🏾👍🏾

chris shaw

Aug 17, 2022

Cion, was exceptionally knowledgeable and friendly in her service. I can't recommend this location enough don't trust me come in for yourself.

Charles Rains

Aug 16, 2022

Very helpful

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Questions & Answers

Can I return equipment at this location?

Robby Kempton | Oct 3, 2018
Joe Spataro | Oct 3, 2018

Yes

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Why don't I have phone service. I have had tow different out here to fix my phone service and I sent here with no dial tone.

Linda Franklin | Oct 3, 2019
Michael Freeland | Oct 3, 2019

Probably the internet is down

Does anyone know if Spectrum location: Council PL in Matthews has reopened??

Lenelle Denton | Oct 3, 2019
Sherri Harris | Oct 3, 2019

Yes, I was there in March to get my equipment

This location open?

Med Kanu | Oct 3, 2019
Anthony Casanova | Oct 3, 2019

Yes they are

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Can I get a box that reads Atlantic on the upper left hand corner and number at bottom is 3250?

Cyndi DeStefano | Oct 3, 2019
Mrs. Augustus | Oct 3, 2019

Im sorry, you may want to give them a call on that one.

Can you pay your bill at this location?

LewisTheLens | Oct 3, 2018
Dan Jacobs | Oct 3, 2018

Yes, this is a full service location. You can pay your bill, change your services and receive, exchange or return equipment here.

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Can I speak with someone about my bill?

Kimberly Karsen | Oct 3, 2018
rebekah graham | Oct 3, 2018

They should have some one available vis phonr

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Can I obtain equipment at this location?

Sarah Gingrich | Oct 3, 2018
Sudhir Kumar | Oct 3, 2018

Yes

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Can I stop by the local store here in Matthews, and pick up a Spectrum Channel Line Up guide?

Neil Gelbert | Oct 3, 2018
Raw Review | Oct 3, 2018

Yes you can, you can also download they app it's on there also

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Can I just drop my equipment off and cancel my service?

Barbara Mandell | Oct 3, 2017
Colin Woolard | Oct 3, 2017

They advertise no contract service, so you should be able to

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