Open Road Volkswagen Manhattan

Erik N.

I had a great experience with my test drives of a CPO GTI and a CPO Golf. I did not follow through on a purchase due to the dealer charging an additional $890 in "dealership overhead fee" on top of the advertised car price. I don't think this fee is disclosed on Open Road's website (but I'm happy to be proven wrong).

Jane Ostrau

We bought our car from Jeff and he is the best. His passion for his customers and client success was evident the second we met him. He is the real deal, and I knew we were in great hands with him from the start. The entire process end to end was seamless and we will never buy another car from anyone else!

Delon Thompson

This review has multiple parts Part 1 On June 17 I made a purchase at open road VW Manhattan. This is a purchase I have since then regretted many times To purchase the car the finance manager told me I needed a hefty down payment to qualify for the loan. Despite my hesitations, I provided open road VW Manhattan with the requested deposit. As soon as the deal was done, things went further downhill. They informed me the car wasn’t ready for pickup and that they would put me in a loaner. They mentioned that the right front wheel was damaged and that they would change it and deliver the car to me the next day. When I called they mentioned that they didn’t have the appropriate tools to remove the wheel. The service department let me know not to worry and that the part will be there and that they will provide an update. The next day comes and goes, no update from VW open road. I called back the day of to find out the part has still not arrived. I was annoyed and frustrated with this because I would expected this to be done before the car is ready for sale. I was made aware, about 10 days from my purchase date that the tire was changed and ready for safe driving. I went to dealership. The wheel was in fact not changed and no could explain why I was summoned. It was mentioned that a crucial part was still missing I realized as well that the car was missing mats after all this time and a license holder in the front. The manager Andre suggested to me that I take the bmw with the damaged tire. He said that they would let me know when the part came and then I would come back to change the tire. He assured me that if the tire goes flat he would tow it back to the dealership. With that assurance in a written email from Andre, I left. I appreciated fi On my way, the worst scenario happened - the tire popped. This happened at about 5pm. I immediately called Andre to set up the tow. He told me someone would tow in the morning I said ok. In the morning I left the keys in the bmw for the tow. I took the train from my apartment in Rockaway beach New York all the way to the location in Manhattan and walked about 10 blocks to get the dealership to pick a new loaner. Andre tells me later that day that they won’t be able to tow the car today. I wake up the next morning at 7am to deal with tow people. They tow the car and in about 3 days the car is ready. I picked up the car hoping that I would never have to come to the VW open road for a very long time. .

Eli

Kristian Was such a big help so was the rest of the staff, I got my Audi A3, beautiful car, I recommend this place 100%….. This place is the best 🔥🔥🔥🔥🔥