AutoZone Auto Parts

Wes Collins

Great people

Billy Pope

Great place

E Michael Thompson

Had what I needed

Statia White

I bought a brake and router bundle at hillcrest store. One of the routers would not fit the axle. Called the hillcrest store said to go to asheville hwy store and exchange. Manger would not exchange. Had to return and purchase the other one. She wanted to charge me full price instead of what I was charged for the bundle. REALLY!!!!!Finally after I got loud and ugly she called someone and did price over ride. Why did she not just do the in the first place? I had the receipt. Still have to wait on the money to be put back on my card. So I paid for three until I get the refund. She should have been able to exchange a defective part and not have went through all the trouble she caused me. It is not my fault she said. Well I wasnt my fault either. I cant help the part was wrong. Wrong piece in the box. Box had the same number as the other one I purchased. She should not be the manager at this store. I told her if she was on my side of the counter she would be mad as heck too. Hillcrest store was great. He even took parts to the car for me since they were heavy. Still gonna call customer service line.