Forever 21

Haley Allen

I would like to personally thank the “manager “ Brandy / Brandi for making me extremely uncomfortable today with my purchase , don’t worry I won’t be back . I like to spend my money where I am appreciated and treated like a customer

Mandy Jones

Very Rude young lady working in the dressing room. She told me I could not go in with my 12 year old daughter who needed to try on dresses. I said ok and stepped back. Then she let a lady and her daughter go in together. I didn’t say anything. My daughter then calls me from the dressing room saying she needed help. I went in to help her and shut the door. The young girl knocks on the door and tells me I need to leave. I said no there are 2 people over there you let in I am staying and I shut the door. She yelled I needed to leave and she was going to get her manager. I said ok go get them. We came out and she didn’t have her manager. She then tells me to leave and not come back. I went and asked for the manager. The managers came out I explained what happened and they never apologized but said maybe she didn’t know this was your daughter because you look so young! We left and we won’t be back. I work hard for my money and I will spend it where I am treated fairly.

bebe yang

Everyone knows this store is ALWAYS a mess. It can be overwhelming to search through the clothes. Store is always so unorganized and so many stashed run backs from the fitting rooms. Music was so loud I could barely hear my sisters advice on some of the pieces I found over the phone. Waiting in line was annoying but only to find out the cashier Kenyor was on his phone texting and trying to check folks out. Which made it even more annoying. Also they should be telling customers about final sale items during check out time. They used to be really good about that.

Erin C

The WORST ! Yesterday I am buying a ton of stuff yet still looking around. I ask the girl at the front to hold the stuff while I continue to shop. Come back a few minutes later to purchase , and everything was put away. There is now a different guy at the front and he is nice enough to go grab what he could find but there were still a few things I wanted to buy that were missing. I was ready to go at that point and didn’t feel like searching the store for it . I leave , get home , only to find out that there are things that I was actually rung up for, that are not in my shopping bag and sensors still on clothes! I live over 45 minutes away and I’m told over the phone that I’d have to come back to get refunded for the stuff that wasn’t put in my bag! Staff needs to be trained how to properly ring up large quantities at a time . There is no reason why there should be items missing from my bag because I’m sure it was pushed to the side and he missed putting it in one of the bags . Also - take the sensors off !