Hand and Stone Massage and Facial Spa

Laura James

Horrible service and dishonest practices! I visited the Murfreesboro, TN location yesterday 9/2/22 and asked to use my pre-paid massage credit from the Vancouver, WA location where I recently moved from. One of your team members told me that my prepaid massage expired because it had been 90 days since my cancellation in Washington. I explained to the manager, Tracy, that I had previously booked a massage for 8/21/22, which would have been before the 90 day mark, but THEY canceled my appointment. The soonest I could get rescheduled to was yesterday, 9/2/22. Therefore, I attempted to use my credit within that 90 days! Against my better judgment I agreed to renew my membership in order to use my “expired” prepaid massage, since Tracy said that’s the only way it would be honored. Upon signing up I was told that my first billing would be on 10/2/22, because yesterday’s service was covered by the previous prepaid massage. I just checked my bank account and I was charged for yesterday’s massage although the manager at Murfreesboro, Tracy, said I would not be charged since they were honoring my pre-paid if I’d sign up for a membership again! I was given no email or written confirmation of my new contract. This is exhausting and I just want it canceled and my $69.95 refunded!!!

Mani's & Pedi's

Best massage I ever received. I would give more than five stars if I could!

David Temple

The new owners are horrible. They have the staff acting like car salesmen instead of massage therapists. I wish this new company “ FGG” wouldn’t have bought it. Will never go back. Doug Elman was absolutely no help.

Jasmine Abbott-Andrews

I booked for a 60 min hot stone massage and was happy to get a day of appointment. I showed up about 10 minutes late and they took that away so be sure to show up on time. Also I had to request multiple times during the massage for more pressure it felt like a soft rub but could just be the therapist. Would recommend if you’re wanting something last minute but wouldn’t sign up for a membership