Normandy Village Utility Co

Category: Utility contractor

Address: 8081 Normandy Blvd #2, Jacksonville, FL 32221, USA

Phone: +19047811194

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: Closed

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Trina Mullen

Sep 14, 2022

It's like walking into the 60's, they only cash or money order, no debt. They haven't read my meter for months, when I went to check it, to see why my bill went above it's normal amount, it was covered in dirt and roots. They also closed 3 days a week, closed nearly 2 hours for lunch, and are only around when most people are at work. If you don't want to be in the office I support that, but they need to give customers who work full time an alternative way to pay their bills.

Taletha Holman

Jul 14, 2022

I wish I could give them zero stars. Our bill is higher n higher every month. Even though they haven't been reading our meter. I know for a fact they hadn't been reading it because grass n roots had grown over it. So I called n asked how they were coming up with what we owe n they assured me they've been reading it. But funny how about a hour after I got off the phone with them..someone was out here clearing off the grass. We've been dealing with their incompetence for over 40 years n it's only gotten worse. They're only in the office for about 3 hours of the 8 hour business day. U can never get through to talk to anyone. I won't leave a payment in the Dropbox because it "mysteriously" disappears. However I work during the hours they're open so it's nearly impossible to pay them. I wish there was something that could be done about these crooks. I gave them my piece of mind last month..now this month month my bill is double what it usually is.

Kilah Kilo

Jun 20, 2022

I would give them zero stars!!!!!! They need to be shut down Asap! They are rude and they don’t give you the correct information when turning in services. Their website does not give any information about connecting your services either. We came in Friday and paid to get new services they will not turn us on until Monday. Worst customer service ever.

Jeneen Peterson

Mar 14, 2022

Different from Jea but ok.

Thanks! Your review is awaiting moderation.

Questions & Answers

What is wrong with the water now? No one will answer the phone at the office

Dorietha Davis | Oct 2, 2020
Scharee Faulk | Oct 2, 2020

They're working on a storm drain replacement. They were suppose to start yesterday morning but did not.

Is there any way that we can get JEA or the State to take over their service? I get that they cant control other services, but even a basic website to provide notice when they are going to be down would be nice.

JD Hysler | Oct 2, 2020
Scharee Faulk | Oct 2, 2020

I've asked this question. Unfortunately, no. We can not change the service. They're privately owned with a contract over this area. I'm currently looking into a petition and possibly taking a complaint to the city, because based off my experiences in the last 3.5 years, they seem to not be in compliance 100%.

Why is the water off?

janet Daniels | Oct 2, 2020
Stacy Phillips | Oct 2, 2020

Mine is off too

Read More

Is anyone else’s water still off from The “Storm drain maintenance” yesterday? This is ridiculous! And Suddenly their phone doesn’t work. I’m getting an automated message only! Doesn’t even give the option to speak with a live person.

Gabi StArr | Oct 2, 2020
Steph | Oct 2, 2020

Earlier a message said it was expected to be back on at 3pm today(10/4/19). It’s b.s., their way of notifying is by having a message on Julys bill saying sometime in the unknown future it will be off.. worst company ever, news needs to be called and an investigation done of the company, no way is this legal.

Read More

Water is off at my house is there an emergency # to call? Bill isn't due until the 11th.

marisa santana | Oct 2, 2020
Gabi StArr | Oct 2, 2020

They apparently were doing maintenance to storm drains and everyone’s water was off yesterday. The notice on their door gave no eta on when it’ll be cask on.... mine is still off and no one is answering.

It is August 29th 2022 Is anyone experiencing a water outage we're off of Normandy and fouraker and the water is off without notice it is now 10:38 p.m.

Shaakir Mujahid Abdul Baseer | Sep 2, 2022
Trina Mullen | Sep 2, 2022

Our water and, according to my microwave, power was out at some point last night. But it was all working this morning.

Read More

How long is the water flow gonna be like this.

Wanda Powell | Oct 2, 2020
Scharee Faulk | Oct 2, 2020

Not sure. The water flow earlier was great for me. But they cut the water off again today for a few hours (they said there was a leak). And now it's slow. Expect it to be this way for a couple of hours.

Normandy Village Utility co had a note on the door say no longer accept payment at the location. Does anyone know where i can go pay my water bill at ????

Deanna Fluharty | Oct 3, 2019
Shannon Mahoney | Oct 3, 2019

They moved in the shopping center next to kfc

Who can I contact to get my deposit back I keep getting the run-around from them some one tell me who can I call

Regina Perry | Oct 3, 2018
Terri Welkenbach-Bentley | Oct 3, 2019

They have a monopoly over here, good LUCK! Wish there was an option to switch to JEA

Read More

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places