Lancaster County Assistance Office

Category: County government office in Lancaster, Pennsylvania

Address: 826 PA-999, Lancaster, PA 17603, USA

Phone: +17172997411

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Tactician Götz

Aug 22, 2022

I called on the behalf of my father who can not speak English very well and the man assisting us had a very nasty, discourtious tone. If I could give 0 stars to them I would, but can not unfortunately.

Angela N

Jul 30, 2022

Fast and helpful for my elderly father and plenty of seating..

Karina Leontyuk

Jul 27, 2022

The lady at the front desk wasn’t helpful and was being very rude and disrespectful. I didn’t appreciate her tone. I came in with an insurance concern and questions only to be talked to disrespectfully and then just handed an envelope and blank paper just to rewrite a typed document I had already printed because it would be to dark to scan? Not sure what kind of scanner can’t scan a clear printed document. After filling it out and waiting just to ask where to place it she ignored me for about five minutes, talking to others behind me, and then told me to go to the back of the line for no reason. I truly don’t appreciate being treated and belittled like that.

MaryEllen Stogdale

Dec 26, 2021

RRTA buses stop in front of building.

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Questions & Answers

Is there an outside drop box

Michael Martin | Oct 3, 2018
ieesha artis | Oct 3, 2018

Yes

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Are they open today

Crystal Alameda | Oct 3, 2018
lulu paradisco | Oct 3, 2018

The office is closed. If you call the main # 299.7411 the automated message is up...

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Whats the fax number

Jamie Butler | Oct 2, 2020
Nacy Rodriguez | Oct 2, 2021

What is the fax number for Liheap in Lancaster, Pa q7603

Can I fax my renewal?

barbara hill | Oct 3, 2018
Devin Hornberger | Oct 3, 2018

Call and find out

Is the office still closed for COVID

Jinky Jinky | Dec 6, 2021
DE LF | Dec 6, 2021

I don't know about now. It was open in October.

Is it opening right now

Om Sumaa | Oct 2, 2020
C J | Oct 2, 2020

In-person remains closed. Phone hours are listed.

When do they empty the drop box?

Amanda Chenoweth | Oct 2, 2020
amanda chenoweth | Oct 2, 2020

First thing in the morning????? Asking

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Are you open today no one answering

Josue Marrero | Oct 2, 2020
Tiffani Walker | Oct 2, 2020

Yes

The phone prompt is stuck. How do I got through to the office?

Victoria Beck | Oct 2, 2020
Tiffani Walker | Oct 2, 2020

It should be fixed now.

I reported my EBT card lost can I go by the office to retrieve another?

Carmen Gomez | Oct 2, 2020
Tiffani Walker | Oct 2, 2020

If it's lost, the card will be mailed to you. You can call the office to request a new one

Do people work there

Thomas Preston | Oct 3, 2019
Charity Drewes | Oct 3, 2019

Yes

What time does the office open

Giovanna Hopper | Oct 3, 2019
Susan Raffensperger | Oct 3, 2019

8 am

Did everyone who gets food stamps already get their February food stamps. I received my February food stamps on my card already.

Tiara | Oct 3, 2019
lulu paradisco | Oct 3, 2019

Yes. You will get a letter about this early disbursement---it has to do with the Federal government partial shutdown. You must make the SNAP benefits last until early/mid March as there will not be any other disbursement until then. 877-395-8930 with questions :)

I'll be moving from out of state. Do I transfer my benefits or reapply when i get into town?

Margarita | Oct 3, 2019
lulu paradisco | Oct 3, 2019

First close your benefits in your current state and bring paper verification of those close dates with you to PA. You must apply online or with a paper application in PA, benefits are not transferable from state to state, only county to county within the state. Hope that helps.

Is customer service open today

Tristan Anne | Oct 3, 2019
Trevor Manning | Oct 3, 2019

Yes it open

What's the fax#?

Tony Superme | Oct 3, 2019
Sarah Arriaga | Oct 3, 2019

Main fax: (717)299-7565

If you owe child support could you still get on medical insurance

Steven Horst | Oct 3, 2019
Sarah Arriaga | Oct 3, 2019

Yes you may still apply. Child support only effects what you receive in food stamps. Medical assistance does not count that kind of expense and owing money does not effect any benefits.

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Would i be able to put my newborn son on my food stamps

Brian Martinez | Oct 3, 2018
Jaime Alequine | Oct 3, 2018

Yes just call customer service

Is welfare open tomorrow

Jemyra Carter | Oct 3, 2018
Yadiris Reyes | Oct 3, 2018

yes

Do you have fax number

tina smith | Oct 3, 2018
Jaime Alequine | Oct 3, 2018

717 391 6924

when is the least busy time?

Amanda Antes | Oct 3, 2018
Debora Texidor-Smith | Oct 3, 2018

First thing in the morning 8-10

Is it ok to call if you did apply for cash assistance for more than two or three weeks without hear nathing?

Beatrice MKW | Oct 3, 2018
Sarah Arriaga | Oct 3, 2018

Call the Customer Service Center (877)395-8930 they will tell you who the application was assignet to it was received. They are open 7:30 to 5 Mon- Fri

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What if I lost my card?

Michael Cover | Oct 3, 2018
Devin Hornberger | Oct 3, 2018

Call the L.C.A.O phone number

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