Greyhound: Bus Station

Avraham Bar-Nir

if negative stars were an option id give a lower rating, horrible company that will undoubtedly fail if it keeps treating costumers like trash. myself and 2 friends (along with 10-12 other people) were traveling from new York to Pittsburgh on July 6th 2022 at 1:30 am , We were all instructed to wait at gate 81/82 myself the 2 people I was traveling with and 10-12 other people were all there waiting for the bus one hour prior (12:30 am) to its scheduled departure at 1:30 am on the 6th of July , 1:30am July 6th came and went , at 1:45am a greyhound bus terminal employee approached all travelers that were waiting for the bus that it had already left from gate 64 and that we should go upstairs to get a refund, at which point customer service agent at the front desk told myself, the 2 others I was traveling with and 10-12 other furious costumers to go online to request a refund , as of this review I was only offered voucher for myself and the 2 others I was traveling with , and no explanation as to why a refund is not an option , even though greyhound is fully responsible for misinforming myself the 2 people I was traveling with and 10-12 others about the departure gate , they refused giving me (and surely the other 10-12 furious customers) a refund for a mistake that was fully greyhounds fault , I would walk from new York to Pittsburgh 10 times over and still not consider riding with greyhound ever again , save your money and rent a car or get a flight to where ever you are going because greyhound will not own up to any of its mistakes, exhaust all option before even considering greyhound and even then id cancel my trip before ever using this garbage excuse for bus service company

Kevol Nelson

Not a bus station, it's a bus stop. Just stand kn the side walk and wait for the bus to arrive. It normally comes on time

Sheila Thompson

It not there anymore..

SMithWay Co.

If your anything like me and big on reviews!!. Please read before u book a bus ride with Greyhound. I'm flying from now on!. This company is in the toilet. I booked a bus ride from new York to Charlotte. Bus driver was extremely rude to the riders for no reason on the ride to Penn station. We get to Penn station and they have us wait for 6 hour layover only to tell us the trips been cancelled and they don't have a driver and the next available schedule is the next day at 930pm. They expected us to hang around Penn station for 11 hours!. On top of that it still wasn't a guaranteed it would be an available driver if we would have waited the 11 hours. This was horrible!. From now on I will just fly and save myself time and money and headache!.