Costco Optical Department

Yin Solano

I placed an order 9/27 for two pair of glasses. Received a phone call 10/01 to pick-up glasses. Sunday, when I went to Norwalk optical, it was closed. Spoke to a manager who was unable to make an exception and give me the order. Not only do they have the wrong information on their website, now I have to go again on another day. Unprofessional, how come this started a month ago as per the manager (Michael) and no update on the site.

Patricia Munley

Definitely go to Luis for help getting your prescription filled. He was super helpful and respectful to my 93 year old mother in choosing two pairs of glasses. We both appreciated his attention, friendliness, and efficiency!

monica law

Eye doctors office is a joke. Been a member for 22 years and this is worst Costco ever. They don't call you back. Why have benefits if you can't use them

Ana Opre

I usually don’t write reviews but perhaps this might save someone not only a big chunk of change but also from being told the last thing you would expect to hear from an eye doctor. For those who dislike boring details and want to take my word for it-stay away from Dr. Erica Gross. She is über rude but most importantly incompetent. Long story short, she diagnosed me with astigmatism, shortsightedness and presbyopia. I bought 3 RayBan prescription frames and had the most expensive lenses put in with all the bells and whistles. After about a month I noticed that I can’t really see all that well/sharp. Went back. Got the royal treatment. I’m not the right person for transition glasses, I don’t know how to wear them, etc. I felt as if my mother is unleashing her inner darker self… I explained her that the problem is not with how I “look “ through the glasses but I that I have a suspicion that the prescription (which she so rushed me thru) is wrong. I never saw someone so annoyed. After little convincing work about correctness of my eye glasses Rx (even though I countered with argument that I barely see the gigantic green overhead exit signs on highway) she stated something what still resonates with me:”This is the best I can do for you!” And when I replied with my concern that I’m afraid about me possibly hitting someone in my car because I can’t see well, her response was:” You gotta be reasonable!” Fast forward one year, the naive optimist in me returned to Costco mainly because the whole year I was de facto living like Stevie Wonder, clearly not using the useless 3 pairs of glasses. And you guessed it, as Yogi Berra would say about this second visit at Dr. Gross - deja vu all over again!