Primrose School at Polaris

Tiffany Bielenberg

UPDATE 9/20/22: I learned recently that the negative issues I was experiencing was due to one person, the regional director. I had a candid conversation with the director of the Polaris location who will be running the center in the future, and she was very easily able to put my concerns at ease. I learned from her that some of the concerns that I’m experiencing are temporary, and that primrose is actively working on resolving them. The director of the location seems to genuinely care about the school and families that attend it. Based on the conversation and understanding the goals of the location, I’m updating my review from 2 stars to 4 stars. If this is the direction that this location is heading, I would recommend it. This place is ok, but it’s bare minimum. Shop around, understand your total value. All of the daycares in the area have recently got together to implement a significant price increase - we’re talking $400+ a week for one baby up to 18 months. I have a prek student and an infant - the price change will put us at over $2800 a month in childcare for two children. The pricing is absurd, but if you shop around you’ll see the difference in value. At this primrose there isn’t a language program, there isn’t tap and tumble or soccer shots like the other daycares have. Crème de la creme daycare center has culinary, bowling, dance all on site for a similar price. The kids have had a few good teachers (Infant room specifically), but many others seem more like babysitters instead of teachers. Very bare minimum. Massive turnover for the past 2 years and the location was recently sold to new owners. Very little communication from teachers to parents in the older classrooms. I have an infant. Recently a change was implemented in which they allow young toddlers to be dropped off in the infant room. They don’t enforce things that other daycares enforce, such as taking shoes off at the door, etc. the director will tell you it’s “not something they can legally enforce”. What? It’s a stark difference from other centers that make it a priority to keep the most vulnerable children as healthy as possible by enforcing good sanitary measures. Not only are you battling infant illnesses, but now toddler illnesses as well. And remember, you’re still paying $400 a week regardless if your child is out sick or not. I’m considering taking my infant out and putting him in a better environment, but weighing out the inconvenience of taking them to two different centers. The only reason my kids are still here is because I have a 4 year old that starts kindergarten soonish and I don’t want to have to move her when she’s so close to leaving. I’m not the only parent that feels this way, which I learned recently at a classmates birthday party.

Fred Wilson

Its just ok now. Was top notch before COVID but lost their best people the last year or 2. Maybe the newer workers will be great in time but at this point, they just arent as caring & loving as people (Miss Kelsey for example) who arent there anymore

Meredith Stewart

We have been sending our (now 3 yo) son to Primrose for almost two years and we couldn’t be more pleased with our decision to choose Primrose at Polaris as our daycare. The teachers are so supportive, well-trained, and show genuine care and compassion for the children in their room(s) each day. I have also watched as our son’s vocabulary, skills, and knowledge have just blossomed and it’s a joy to see him grow. The staff and admin team are phenomenal and wonderful to work with. I feel at ease knowing our little guy is in such great hands each day. Thank you all for the great work you do (even in a pandemic). You make it seem effortless and we know it’s not so easy. Well done and thank you for going above and beyond!

Charissa Salerno

We love this school so much!! I never thought I would be a “daycare mom”...I thought I wanted my kids to have more 1:1 attention. But limited babysitting options forced us this route and honestly, we couldn’t be more thankful!!! My daughter started here when she was 10 months old and the staff and teachers immediately made us feel so comfortable and confident in leaving her with them. They are so caring and attentive and know how to put you at ease because they truly love what they do! We now have 2 kids enrolled and as we continue to grow and learn as a family, I swear it’s like they’re helping all of us figure this out. My daughter is in the Early Preschool classroom and is thriving academically, but I continue to be amazed at how much this school has done for her social/life skills. She shares well, uses her manners, shows compassion, eats a variety of foods and has good eating habits like always sitting and eating at the table because that’s what she’s used to doing at school. She is so excited to go see her friends every morning and I just love watching how happy she is. My husband and I have considered moving, but we’ve decided to stay in Westerville because staying at Primrose Polaris is a deal breaker for us. So if you’re a parent who’s on the fence about daycare, go talk to the team and I have full confidence you will see how amazing this school and their teaching staff really is. Thank you to the Primrose of Polaris ownership and staff for giving my kids the best!!