Petricone's Torrington Pharmacy

Dylan Smith

Rude, condescending, terrible service. My family switched over to petricones a few months ago and at first they were awesome. Now several months later I’m switching back to a different pharmacy based solely on their terrible customer service and bad attitudes. I get a monthly prescription at the same time every month and somehow they alway “have to order it” and I have to go without. My wife went to fill her mental health meds a few days late and there was an issue, their response “it’s hard to feel bad when your filling it late”. That’s the last time I’ll be using petricones, they should stick to compression socks if they can’t fill their regular monthly prescriptions. It wouldn’t have been an issue had the pharmacist showed a modicum of decency instead of being as nasty and condescending as possible. My mother has left petricones crying at the way that treated her in the past and she made the correct call that it isn’t worth the struggle to save a few minutes sitting in line. I will never fill another prescription at petricones, they have received the last dollar they will ever get from me.

Marie Niklewski

I switched to petricones from Walgreens and they were awesome up until today when I was told one thing this morning and upon calling this afternoon they then tell me something else this is why I left Walgreen because of the inconsistencies and being told my mess would be ready after a specific time but even hours later finding out only one would be ready and that now I'd have to come back the next day for the other. Like how hard would it have been to tell me that in the first place EDIT: also one of my last prescriptions the label was telling me to take a different milligram that was different from what the actually dosage of the pill is and the MG of the pills thankfully were the correct dose and only the instructions were slightly inaccurate.

elizabeth rimkie

I switched myself and my daughters from Walgreens to Petricones about 5 years ago. I had so many issues with Walgreens, I was at my wits end. I decided I wanted to go to Petricones because I’d rather put food on the table of a local owner then give my money to a big chain where you are just another number. Not the case with Joe ( how often can you have an in face conversation the owners of big chains?) to Joe you are an actual person, a member of his community. He actually cares, really wants to help the people in his community. Sometimes mistakes still happen, but unlike my previous pharmacy they will do whatever they can to fix issues. I’m happy I made the switch. Since then, I got my grandparents and boyfriend to switch to Petricones as well. My elderly grandparents really enjoy the delivery service. I just can’t say enough about them. Everyone is very nice. I’d never switch to a big chain ever again. I wish them luck with their New Hartford store, and happy for the community that will be welcoming Joe, and Petricones along with their great service. 💊❤️😁

Lynn Kelly

They're positively the best!