Shoe Dept. Encore

Category: Shoe store

Address: 1200 N Bridge St Suite A, Chillicothe, OH 45601, USA

Phone: +17407733844

Opening hours

Sunday: 12–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

DRay Sturgill

Sep 17, 2022

Awesome customer service… great variety of choices.

Ben

Sep 9, 2022

A wide variety of shoes, decent prices and they'll ask you for if you need any help rather than sit and wait around.

A M

Sep 6, 2022

Should have tried the shoes on, but it was the same New Balance 8D I've bought for years. Yikes, I couldn't get my foot in. However, Danielle was able to find the same shoe in men's size 7 W. Wonderful. I would not have thought to look in men's. Thanks to Danielle I have exchanged the one pair and bought an extra pair for future use. Give commendation to Danielle for truly making a loyal customer very happy.

Westley Woods

Aug 7, 2022

Great selection to choose from mostly fair pricing friendly staff very large shoe store

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Questions & Answers

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Sep 2, 2022
Shoe Dept. Encore | Sep 2, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Sep 2, 2022
Shoe Dept. Encore | Sep 2, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

I tried placing order it will not take my address or credit card, can you help?

Shoe Dept. Encore | Sep 2, 2022
Ben | Sep 11, 2022

Probably best to call the customer support line. Should be available on the website.

Can I do free ship-to-store?

Shoe Dept. Encore | Sep 2, 2022
Ben | Sep 11, 2022

No

Where is my refund?

Shoe Dept. Encore | Sep 2, 2022
Shoe Dept. Encore | Sep 2, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

I lost my receipt and need to return shoes, what are my options?

Shoe Dept. Encore | Sep 2, 2022
Ben | Sep 18, 2022

They can do in store credit, same day only, but they have to be in as new condition.

Where is my confirmation/shipping email?

Shoe Dept. Encore | Sep 2, 2022
Ben | Sep 18, 2022

Contact the store for the customer help line. They'll be able to help.

Do you sell sketchers shoes

Cindy Campbell | Oct 2, 2021
Dakota Rinehart | Oct 2, 2021

Yes, that absolutely do was just there this past week. Great service and pretty faces!

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