Cornell Scott - Hill Health Center of 226 Dixwell Avenue New Haven, CT

Know Knowthing

This review comes from a behavioral health perspective. In my experience as a women of color with a neurodivergency, it took over a year to get to the root of my mental health issues. Instead, focus on a misdiagnosis and temporary substance use (which was minimal at the time and is now legal, btw), was the crux of my sessions and treatment plans. Once the root cause was established, I noticed the advice I was being given was not applicable to someone in my situation. I would say something, not be asked a follow up question, and the therapist would go on a tangent about a condition that was not even related to what I was talking about. For example, early on I mentioned feeling “empty” and this was used as the reason to diagnose me with a mental health condition i’m certain I don’t have. When I later tried to clear this up (after I found the language to describe what was ACTUALLY happening- it was a “bore out” essentially- wanting to do things, but not wanting to do things at the same time, a feeling I would call “the void” because it was an uncomfortable feeling.. which I now know is actually guilt for not doing things even though I want to) she didn’t want to hear it. This happened often. She also talked way too much. My concerns and clarifications often went unheard (as if they didn’t want to hear it or thought they knew me better than I knew myself), were trivialized, minimized, normalized, or brushed off. I was asked open ended questions, even though I don’t respond well to them as it would be hard for me to organize my thoughts on the spot. I was given “homework assignments” and they were practically never done because I’m not audio- and honestly the therapist talked so much I would tend to tune her out/get bored/distracted anyway. Unfortunately I’ve become quite adept at masking so she probably couldn’t tell- but that this pattern was not brought up after over a year is telling. Towards the end I was lectured and condescended to; I would end sessions frustrated and annoyed at how I was treated. There is certainly a bias here, and many things are said to you under the guise of being helpful that are actually misogynistic in nature with hints of misogynoir. In many ways I feel I was punished for my honesty instead of worked with. This should have been a two way relationship. Instead they positioned themselves as a point of authority and created a power dynamic. That’s not what therapy is about. This is not to say there weren’t some good things that came out of my sessions. There just wasn’t enough. I sought a second and third opinion and was given the supports and community I needed rather quickly. CSH was helpful to a point. Listen to your gut if you start to feel unheard/uneasy. Seek other therapists/prescribers who take your insurance before leaving if you choose to as there may be a waiting list. Seek a second opinion. Don’t feel guilt tripped into staying. You don’t owe them anything, you only owe yourself.

Paul Gilfillan

Waited over an hour in line for a Covid test on 12/23/21. Though the wait was long, the entire staff was amazing. From the security crew managing the line outside the building to the clinical folks conducting the test, they were all so very helpful, professional, and courteous. Thanks for your service!

Denise Duhart

My husband and I went to this facility to have COVID-19 tests done on 1/14/22. The floors were so nasty even the workers there told my not to put my handbag down on the floor because it was so dirty. The Person I think was security was also doubling for guide to go to the statuon s we were to be served at and was kind of of rude. He acted like a mute and did not talk. He just was pointed so I did not quite understand what he wanted me to do I got my test back through Mychart Plus by 8pm tha evening. My husband's test was sent some where else and it actually took from Fruday to Monday night and he stull does not have access to a written copy to results so he still can not return to work. This made him miss 4 days of work. With no pay. . Aweful. I wil nevrepirting this by letere.

jessica ferraro

since I work in a hospital I can recieve a test at more of availability, my 3 year old could not so today I went to 226 dixwell for covid test. I knew we may have to wait but this was our only option. We waited 3 hours, during those 3 hours it was difficult to keep him calm and keep his mask on. When it was time for our test there was a women directing the women taking our test who was very rude. She yelled at me for my child who at this point would not cooperate with the mask..which any mom would understand during 3 hours and sick child and this situation would be difficult. Let alone they were in FULL HOSPITAL REQUIRED PPE!!! So it should not have concerned her as they were the only ones in that closed area! Then it came down to the test and the nice women taking the test would not get the swab up his nose as i was trying to hold him still. The lady in back directing who just yelled at me for mask tells me I will have to leave if he does not stay still. I explained I had been here for 3 hours but I then had to wrap my legs around my sons arms and body holding him still while she was rude and nasty to me. As a health care worker for one of the largest hospitals in the state she does not belong working in health care with that type of attitude and should be ashamed she treated a child who waited 3 hours and sick in that way. Times are hard and as a healthcare worker her behaviors were unacceptable. If this facility could not handle children they should not offer testing to small children. I would never come here again by choice. The lady who took our information, security, and the lady who took our test were sweet kind and understanding and deserve recognition but this one women here should find another career!