Essex County Teachers Federal Credit Union

tomas

This place provides one of the worst costumer experience. Every single time I go in I don't know what kind of scrutiny I will receive. I provided them with my ID my ss and my phone number and then they tell me that my signature on my ID does not match so I did it again and again they tell me it does not match. Are they forensic scientists? Signature matching disenfranchisement at its finest. Signature can change for many reasons diease, disablity eyesight problems. I told them Ill come tomorrow and the clerk shift manager in stead of saying ok said "itll be the same thing tomorrow." Is that code for ill never be able to withdraw again? Why do I deal with them? Because it's the nearest shared branch from my credit union and it deters me from withdrawing but they are provideding that benefit a little to well. It's sad because there is almost no one to complain to but a broad of Trustees and good luck trying to reach them.

Lynnette Horn

The worst customer service I've ever experienced. The manager is rude and has no idea how to satisfy her customers or de-escalate any issues that arise. I came in to correct an address issue and see why another person's bank statement is coming to my home. The manager did not solve anything and rude and abrasive. If I didn't have to deal with the, I wouldn't. The entire experience left a bad taste in my mouth.

Nahomie Raphael

The worse customer service in history! Even the manager was grossly rude. If there was another financial institution I would go there rather than this location because eww! I was literally shaking because I wanted to say more than a complaint but that would solve nothing. They all need to be coached or fired because it’s not a good look at all. If you aren’t happy working at Essex please do everyone a favor and leave. That manager should know better and does not! YUCK 🤢

Marvlus ray

One of the worst branch ever first time there and the employees were rude and also this branch needs remodeling