Queens Volunteer Lawyers Project, Inc.

Melissa Desdunes

Just called 6 minutes ago.I had some questions about an uncontested divorceTheForm was filled out incorrectly It appeared that the person had filed the twice once in Queens County and once in Kings CountyICouldn't get the simplest of questions answered.The person who answered the phone was extremely rude he constantly have spoke over meHe interrupted me as I was asking him a question just to get my name and numberAnd then once he had that information he proceeded to ask me what was my call about. Ok that was weird. So the conversation continues with him just talking over me he wasn't really allowing me to say much as I constantly had to stop speaking to allow him to talk. In the end I endes up hanging up in his face because I just couldnt take the rudeness anymore just because the service that's being provided is free does not give you the right to treat people any kind of way. If he doesnt wanna work he needs to go home. Tried to call back to file a complaint and hes now refusing to pick up the phone and sending it to voicemail will call back tomorrow to file a complaint..i have time.

H Hernandez

Not really helpful. When calling the intake person don't let you finish asking your questions in its entirety. They cut you off extremely quick and tell you what they think you are about to say/ask them, and often say that at the moment they're not taking most of the cases they have advertise on their website. They will usually give you referrals to outside sources/law firms that leads you to either the runaround or nowhere. It seems like law firms pay them to be listed for referrals (I don't know this to be fact, but it really appears that way given their repeated actions). Sadly I've had more success doing law research online via nolo and other similar sites than I've ever had calling queens Volunteers Lawyers Project, Queens bar association, or any other similar law "Referral" service.

Vicmar

Rude people answer the phone.bad service.

Tatiana V

When I contacted this office the gentlemen that answered the telephone was very rude and sounded like he did not want to help at all. Very bad tone and vibe. I asked the gentlemen to explain to me what they do to help people and he answered "service queens...!" When you cant even tell someone what you do that is already a bad sign. If you are not happy with your position you must find another. As response to below response: You are talking about the wrong person. This must have been someone else that had an issue with your services... My case was not a " Civil Assault Case" it was a divorce case. I was able to find a solution to my matter at the supreme court. Thank you anyway!