Best Western Gardendale

Robert Bloss

We stayed here because it had pretty good reviews. This is clearly going downhill. They were noticeable understaffed. As a result our room wasn't ready when we arrived. I could look past this, however the ladies at the front desk were awful. They were extremely slow, old, and didn't acknowledge your presence until they were ready. They had no way to communicate with their housekeepers and kept leaving to see if rooms were ready. When I returned later in the night to get a towel for the bathroom (they provided 2 and we had 3 people) it took a long time for the ladies at the front to acknowledge me. They were busy counting money and didn't talk until they were done. When I opened the towel in the morning it had a giant whole in it. Finally, I requested a blanked and pillow for the pullout couch. They blanket was fine (thought this should be standard in the room, not by request), however they had no pillows to provide. I was told most people just use one from the bed and they were out. This pointed to a bigger issue with management not providing the necessary resources. This place will clearly be going down hill if no major intervention happens soon. The only redeemable piece was the breakfast was pretty adequate. The hot food was all over-cooked, but the amount available was good. The room also seemed clean.

Ernie

Nice accommodations. Lorna kindly talked us through how to make the perfect waffles. She loves what she does and loves helping/connecting with people. This made the stay top-notch.

LaRinda Green

Rooms were very dated for a 3 star hotel. I've stay in 2 star hotels that were much nicer and up to date. My room was not cleaned properly. Sink and mirror were very obviously not cleaned. Was supposed to stay 2 nights. Left after 1st.

Verified Hotel Guest

Positive: Leaving the hotel Negative: Our non-smoking room smelled like smoke. Our toilet seat fell off. Staff ignored every request we made for service. Wife had to stand to do hair & makeup cause the mirror was 5ft off the floor. Pillows on our King bed were tiny like small throw pillows.