Southern Exchange Ballrooms

Benedict Tawiah

Not a good place for intercultural marriage ceremony. Most countries also have their own ways of doing things and what makes the people happy. It’s not the venues wedding but the people. I understand they want to keep their standards at reception but standards and culture are two different things: The most traditional reception style for a Ghanaian wedding is big portions and variety of plated choices. This makes the people happy. Celebrating feast is fundamental in the culture. It’s a time of happiness and joy. The chef of the place restricted the Ghanaian chef how much food can be served and also burnt fish whenever they went back to reheat for our Ghanaian Chef. We were highly disappointed with the service provided and the amount of money paid for that. This is a scam and if you have an intercultural marriage with different culture please stay away. It will be a waste of time and money. Venue is only worried about making money from you and nothing else. We wouldn’t mind paying for a service we will be happy with. We don’t recommend. Happy to be done and never will we use this venue or recommend to anyone. This review will be shared across all platforms for awarenesses.

LesLo Events

We worked with Southern Exchange Ballrooms for a 250 person wedding. Kim Blake was our Event Manager, and she was impeccable. She's very detailed, and the communication was easy! Loved working with her, and the rest of the Southern Team for our clients wedding. Michael did a great job working with us on the F&B side, and day of, we really appreciated all of the help from the Catering team. Highly recommend!

Kimberly King

Sounded like a great option for an upcoming event. Just one issue: it's been #OverAWeek and we cannot get a return phone call. Will take it as a sign and select another venue.

DeAndrea Daniels

The positives: - The venue is beautiful - They’re responsive to emails / questions - The pre wedding tasting was great - The food was great - The drinks were great - Our guests had fun The issues: Our main and primary issue is we were told several things in writing prior to booking the venue, signing the contract, or paying our deposit which the venue either tried to not honor or ended up not honoring at all. The first was regarding menu prices. At the time of signing we asked numerous times if we are locked in on prices when we sign or if they fluctuate. We even required the food prices to be itemized in our contract before we signed. When it got closer to the event, our itemizations were removed from the latest event order and we were told their menu follows new prices. This was an issue for a few reasons. 1 is was sneakily removed without any conversation and 2, it was in direct contradiction to what we were told before signing. By told I mean in writing on multiple emails. Our other issue is we were told the service fee was a different charge for drinks than what was in our final contract. When we told the event person this and showed him the previous email from him before we signed, he said he must have made a mistake before. Since it was his mistake, the proper thing to do would have been to honor what they said. We were also told, in writing, the venue can pack up to go boxes for food for guests that don’t show up because the venue can not decrease the guest count after you sign. After our event when we asked about the togo boxes, they gave some answer about food poisoning. When I showed them the email when they said something totally different before we paid our money, they didn’t respond. We aligned on a floor plan that had an aisle in the middle for the wedding party to make an entrance. When we arrived, there was no aisle, and we had to enter along the side of the tables which made it hard for guests to see. Like I said, some things they ended up honoring, others they did not. They should have honored everything they told us in writing and not have changed their word at all as this is illegal and has couples sign under false pretenses. They also have an arbitration clause in their contract so be mindful of that. We worked with the same person from start to finish so turnover wasn’t an excuse. If you choose them, your event will be nice, it will probably go fine. However these are the issues we had so be prepared.