Fairfax Family Practice Fair Oaks, An Inova Partner

Michael Gracey

I just started going to this practice this year and have had good service with a few relatively routine services. Appointment times have been relatively convenient to schedule, more so by phone than online. Text and email reminders come at appropriate times if not a little too frequently. Wait times to see my provider for each appointment were less than 15 minutes from the stated times, whether renewing a prescription when I changed to their practice, getting an annual wellness exam and tests, or getting a flu shot. The two doctors I have seen have been approachable and welcoming of questions I had. One doctor even asked me to call him by his first name which I thought was unusually friendly for a doctor. I selected Andrew Lam as my assigned primary care physician and find him to be efficient with lab tests he orders and responsive to requests for referrals and information about prevention and wellness topics among others. The lab techs can be personable at times and more business-like at others. The laboratory on the first floor has been quite convenient for a couple of visits. Phlebotomists have been reasonably personable and keep wait times to less than five minutes and service times to less than ten minutes. Results have been posted to MyChart in a couple of days. All in all I am satisfied with my experience with this practice and plan to continue with them for the foreseeable future. Being more responsive with online requests for appointments and more consistent manners from the technicians would address the only suggestions I have based on my somewhat limited experience with this medical group.

Mary Joy Lamb

The intake nurse Hailey was very thorough and empathetic, she was actually better than the resident that I saw. Teaching practice difficult to get an appointment with a doctor. INOVA Health system is really struggling to attract qualified professional medical personnel. 5 stars for Nurse Hailey though.

Brandon Swayze

Very plesant visit and Doctor Aubrey Massmann was great and very upbeat!

Courtney Hallmark

Absolute garbage. If I could give them no stars, I would. Anytime you call, whether it's something as simple as trying to schedule an appointment or talk to a nurse to ask questions, they transfer you around and leave you on hold for 40+ minutes at a time. I understand being busy and having other patients but it's EVERY TIME WE CALL. Talked to a receptionist today that had an attitude and was very short and snappy in response to trying to fill her in about a disconnected call. SO BAD about scheduling appointments. Never have availability and tell you to call about cancelations but give you a hard time about it when you do and have all of the nurses making decisions the doctor should be making about patients/meds/etc. Save yourself the headache. Don't waste your time.