Hampton Inn & Suites Saginaw

Joe C

Great place. Staff was great, breakfast was good, rooms were clean and nice. We will be back for sure. Pro Tip: hit up the Creation Coffee shop across the parking lot, it’s amazing coffee.

Barbara Morris

Marley was the lovely lady that checked us in. The morning gentleman was also willing to help us out with anything. Our room was clean and the bed is actually very comfortable as were the pillows. I was pleasantly surprised! We rarely leave home but this hotel made it easy to rest. I would recommend them with no problem!

kathleen smith

Very disappointed book room weeks in advance. Have confirmation of one price, was charged over $60 more on my card. Check my email and they charged the room $30 more per night. Call up to them and asked for a explanation and she tells me their is nothing they can do that is the rates per night even though I have email confirmation. Our room had no sheets or blankets for the pullout, went down to desk and asked for some was told they were out. Which is upsetting because When we arrived our room was changed we booked a queen double suite and was given a king suite, hence why we needed to use the pull out.I had booked many rooms together and we were not even near each other, we were on separate floors. I even called and confirmed everything a couple of days before and was told yes there is notes and we will all be by each other. Once again I asked this to be fixed and was told that the lady who does the rooms didn’t even look at the notes. When I ask to speak to her she blamed someone else. When using the pool and hot tub no towels were available and once again we asked and was told none were available. We had another group that stay and had their service dog with them and was charged a pet fee of $75, even when they showed papers for the dog. This place should be ashamed of their self for charging a retired vet for his service dog.

Tracy Michele

We have always loved staying at Hampton Inn locations & that's why we chose this for our trip to Saginaw. Check in process was quite lengthy but I was patient because I understand there can be understaffing & every guests needs are different upon checking in. We got to our room & I always check around for the cleanliness of the room before getting settled in. The bed immediately grossed us out. There were black hair all over the top of the comforter & with further inspection there were black hairs all in the sheets & on the pillows. There was also a dried booger from I assume either a previous guest or staff member on the sheets under the comforter. There was a sticker on the bathroom mirror letting guests know all the extra precautions they were taking for keeping the rooms clean & sanitized for each guest. I then saw the remote to the TV & it was covered in greasy fingerprints, which told me it was not cleaned at all. We've always chose to stay at Hampton's because of they're amazingly comfortable beds & luxuriously soft bedding, this location has made us change our mind & we will be searching for a different hotel option if we return to the Saginaw area. The mattress itself was so uncomfortable & you could feel all the springs in your back & ribs. The bed creaked & you could hear the springs every time you tried to roll over. The pillows were extremely lumpy & the bedding was so scratchy there was no getting comfortable while trying to sleep here. My husband had an extremely important exam the next morning for a possible job & we left the hotel extremely unrested because we were up all night from the uncomfortable bed & the inability to regulate the room temperature. The unit made the air either freezing cold or very warm & it was so loud it would wake you out of the little sleep we did get. The intake on the AC/heat unit was also so dusty it looked as though it had been neglected for quite a while.