Brandywine Living at Alexandria

Miguel Angel Castro C

Good place!

Angela Anderson

Fantastic staff and beautiful facility. We can not be more pleased.

Josh Morin

Disrespectful staff

Elizabeth Felton

I’m a relative of a resident and after spending years working in facilities I’m frankly disturbed by the stories I hear from this facility. Don't try to learn staff names as the turnover rate has to be nearing 100%. Care managers yell at other staff even when family is visiting and my relative has told me countless times they (care managers) scream at her demanding her to get out of bed or pick up things when she's no longer able to move/function as independently as she used to. Last time I spoke to my relative she said she's been alone for hours and that she's been waiting for my call for days...why? Because it is nearly impossible to get ahold of the residents as there doesn't appear to be anybody there advocating for them. I’ve called countless times over the last year due to limited visits and getting the ED or wellness director to call back is nearly impossible. Each resident has a pendant to call for help (which they mentioned to my other relative multiple times in the tour) but my relative said she’s pressed it for numerous hours before staff came to check on her. I suggest corporate takes a long hard look at this facility and does a thorough review given that residents are paying thousands upon thousands for "quality care," and not receiving it. "When you call Brandywine home, you and your family will have the security and peace of mind in knowing our commitment to quality and to customer service is at the heart of everything we do." ... my family and I hope this statement becomes true before we're forced to relocate our relative.