NextCare Urgent Care

Trish L.

I brought in my 2 and 4 year old sons who were complaining of ear pain. I told them that my one son cried for an hour straight at school--highly unlike him--and that he kept hitting his head saying "stop it!" because he was in so much pain. The nurse practitioner spent less than a minute with each child, said it was ear wax (for both kids!), and told us we should follow up with their pediatrician to have their ears irrigated. Hmmm. I'm no medical professional, but I do have common sense. It seemed highly suspicious to me that both children happened to develop ear wax pain at the exact same time. It seemed far more likely that they might have a contagious illness. I called my sister, who is a family doctor, and she agreed the NP's explanation made no sense and said ear wax doesn't cause excruciating pain. When both kids continued to complain of pain, we took both of them back to quality doctors who diagnosed ear infections. We spent $70 on co-pays for NextCare which we had to spend all over again because of their negligence. Much more importantly, my children suffered extra days of illness that could have been alleviated if NextCare had properly diagnosed my kids in the first place. Instead of writing a negative review, I decided to give them the benefit of the doubt. I called NextCare to express my concern and have yet to hear back from their "customer service specialist" after 7 days and two phone calls. Terrible customer service! Terrible medical service! They have earned my one star review.

Linda Smith

Good experience. The wait wasn't long.

Zoila Gardner

Always great attention at Fettler location in Dumfries. Even when they’re full, receptionists are willing to help. Dr takes appropriate amount of time with you, is personable and shows he cares.

Caroline Jackson

Although they were having issues with the computer system, from Stephanie at the front desk to the medical assistant to the doctor; all were fantastic! We were able to walk in and get seen within an hour and was out within 30 minutes of being seen. Total time was 1 1/2 hours.