Best Western Shelby Inn & Suites

Donna Short

Our home away from home ! Used to stay up the road but not anymore. They make you feel welcome immediately. And Cookies ! Guest Laundry,A hot breakfast ! All this and corporate rates ! Can't wait to get back!

Ashley Jonas

Cleanest and Friendliest hotel I’ve ever stayed in! I travel for work nationwide and this may have been my favorite hotel experience. It wasn’t the incredibly clean room or the cozy bed (which is always appreciated) but the staff that makes this hotel sparkle. Their kindness was genuine and helpful. Each day of my 4 night stay they kindly offered to turn over my room or provide anything that I may need. The housekeepers always started friendly conversation in the hallways and elevators. The front desk staff treated me like family. Jessica provided helpful suggestions for food and Glacier sites, the staff woman in charge of breakfast offered to pack me a breakfast sandwich to go, and Patrick walked me to my room (and checked it) one night when I thought someone was in there (traveling alone)…. oh, and no one was 😆. All these acts of kindness were offered, not requested from me. But, my goodness I appreciated each one. I wish every hotel has staff that cared for their guests like Shelby Best Western. I’ll be back!

Drew King

Edit - dropping this to a 1 star since the response to my original review from the hotel management team is 100% false. We were *not* offered a free check out or to be accomadated at a different hotel with functional pool/hot tub by BW - Shelby staff. Not sure where that came from? Original review: Staff was friendly and the breakfast was above average... but after a long cross-country drive - to find out that the pool/hot tub were out of order was beyond disappointing. It's not acceptable to pay for a stay in its' entirety when some amenities are not available.

Chad

Nice place, had a few issues as do most places. The driveway going into the place is very bad and needs attention. Rooms were clean and comfortable breakfast kinda sucks and I've never seen a tip jar at one of these motels in my life. But the prices is what brought us here.