Coastal Credit Union

Rashena Hooper

Steve was great today! I’d actually never been into a physical Coastal bank & was totally lost on what to do. He was so friendly, and super helpful. Made me feel at home and made me feel like maintaining an account here has been worth it. Thanks again, Steve!

Zach Stancil

After purchasing a car through this company years ago when they still had branches in Charlotte I thought It would be the same experience. After being on hold numerous times for well over 25 minutes I was told 5 days after applying for a loan I need to call back my self the next day we’ll that day came and was still given a run around after being denied needless to say the original loan I had with them had a 100 percent pay history so does my mortage currently. I don’t understand there practices but glad I decided to go else where and I received a much lower apr 3.9 through Wells Fargo do yourself a favor and run they will just hurt your credit for pulling it and denying for no right reason waste of time

Denise O

I would advise ANYONE that is considering doing business with Coastal to chose another bank. A reputable one that tests the roll outs of platform changes before rolling out to their customers. Since the roll out of the bill pay changes, every other month I have issues..bills not dropping in, bills being set up for scheduled payments that I've never set up, ebills dropping in and being paid arbitrary amounts that don't cover the bill, paying bills twice in a month, etc. I've just completed my 6th complaint call and was told that "I just have to watch the accts and see what the biller does". That's not my job, its Coastal's. Why should a customer have to monitor how a billers action performs? That was supposed to be vetted before roll out so as to not negatively impact your customers. After 24 yrs of being a member this bill pay issue will be the sole reason of why I will be ending my relationship with Coastal. It is clear they don't care about their customers based on the delivery of these sub par e-commerce options, as well as the subsequent "service" they provide once the screw up is uncovered. I've threatened to leave before and each time someone attempts to retain me, ensuring the issue is being resolved and then yet another issue appears that no one can resolve. They just can't get it right. After the new year I will be actively looking for a new bank. I hope this feedback helps others. I've reached my apex.

Virginia Bradley

I have enjoyed the ease of using their services and appreciate the varied locations. It fits my needs and availability is great. The employees are extremely patient and helpful. I also like the convenient hours. I also like that they post on their doors holiday hours and closures. It helps folks like me who just don't remember things always. You should come in and speak with someone about joining today! I also like the many financial planning seminars that they host. I gathered quite a bit of information from them. Great service, friendly helpful employees, and many perks for membership.