Courtyard by Marriott Waterbury Downtown

Paul Lamson-LaPlume

For much less money I would rate it much better as it wasn't a dive and the staff were responsive. My gripes are that the shower was dirty, breakfast wasn't included as advertised, and there was no mention of having to pay for parking. Overall the room was small to be shared by the four of us and several aspects gave the impression that form came before function when designing the rooms (key example: the towel bar is mounted directly above the toilet tank so that there isn't space to hang a towel without it draping over the toilet; the bar isn't mounted higher because there is a large abstract photo on the wall).

Ketaki Toye

Won't recommend this hotel at all. Horrible experience. Extremely poor customer service. Soap dispenser in the bathroom was empty. The Room has no microwave & no fridge. Room and bedsheets smelled of smoke. Hotel lobby was filled with smoke too. Beds are super uncomfortable. Our bathroom basin was clogged. Breakfast is paid. In 6$ I just got a cup of coffee and 1 banana. Parking is 12$ a day, we were not told about this during check in. Please don't stay in this ridiculously expensive trash hotel

Janice Marie McCourt

I had a lovely stay and was at the hotel 3 nights. One of my friends stayed in the room which had 2 queen beds for one night. I came in fairly late around 10pm and a gentleman at the front desk offered to take my luggage upstairs to room 910, and to get ice, since the ice machine was not working on the 9th floor. The room was near the elevator, but we never heard any noise. The staff at breakfast is outstanding, professional, and efficient. Coffee every morning was excellent! We worked out in the small gym that was clean. The front desk staff is very good and cheerful. The hotel was sold out due to a wedding, and everyone worked hard and did a nice job! This is the third time staying here and was equally a nice stay compared to the other 2 stays. If you want your room refreshed, you just need to ask the front desk and they will accommodate. Thank you for another wonderful stay! 10 out of 10 stars And the price was reasonable too.

Erin Carolan

Destiny at the front desk was great. The gentleman who brought the room service was great. My only comment would be after staying at various Marriott properties throughout my lifetime, this property is in need of a retouch in the lobby area. I believe Destiny said that they were going to be doing a rehaul after removing the pool, for a night club. I did notice that many Outlets in the lobby area did not work and there were ripped sections on the seating. The bar area outlets worked but seat there could use a retouch also.I would also say that Marriott's need to start including a hair dryer because it's standard at lower price point Hilton Hotels. It is true about the noise. It is in downtown. So if you're sensitive to that, just bring into a white noise machine. Also I was exhausted from a long day but I did notice the light was on in my roomWhen I got in there it looked as though it had been turned over but I was curious