Duke Pain Medicine Clinic

Aidey Cohen

My extensive review has miraculously disappeared. I’m not going to rewrite it, but as others have clearly stated, this place has gone down the tubes since Prakken left. Be prepared to be treated like a drug- seeking criminal. And folks, Prakken did NOT retire! He has an office in Briar __?__ (N. Raleigh).

Jessica Howell

I am in disbelief at the moment. I can't fathom how such a respected institution can treat patients in such careless and dispensable manner. My physician referred me to this clinic for a second opinion and I was told that it would be 10 weeks before I would know if I was "approved" as a patient. So, I waited and waited and then decided to call an follow up. Apparently I was denied and no explanation was given. Not only that, but I was never notified that my referral was denied. So, basically Duke expects you to continually call in to see if your referral will be accepted since they won't be taking the time to notify the patient that they will need to find another option. More over, they apparently don't think it is worth their time to explain why they aren't accepting another physician's referral. Clearly, Duke knows that patients are referred to them because their current physician feel their patient needs the next level of expertise. But, Duke doesn't have the respect to communicate or consider the amount of time a patient is kept waiting. What an outright disregard to patient care and respect.

Tami Prager

This place is always very busy.

Suzanne McKenna

Since Dr. Prakken retired Duke Pain has gone downhill. Multiple messages to my provider via portal & phone (5 total) went unanswered until I contacted customer service. But they still continued to be non-communicative ultimately endangering my well being. I will be filing complaints with the NC Medical Board, Medicare, and every other authority for the negligent "care" I experienced at this clinic.