Address: 3333 Melrose Club Blvd, Raleigh, NC 27603, USA
Phone: +19199285322
Sunday: Closed
Monday: 10AM–6PM
Tuesday: 10AM–6PM
Wednesday: 10AM–6PM
Thursday: 10AM–6PM
Friday: 10AM–5PM
Saturday: 11AM–5PM
Taunie Taylor Meyers
Furniture is trashed. Dryer finally replaced after six weeks. Maintenance nonresponsive. Fridge still leaking. Ethernet ports and a/c nonfunctional. Car vandalized. One pays rent expecting some level of accountabilty---don't count on it here. Pics on website aren't reality.
Ervin Moore
If I could go 0 stars I would. BEFORE SIGNING A LEASE JUST KNOW YOU HAVE A BETTER HANCE OF ESCAPING DEATH ROW BEFORE GETTING OUT OF ONE HERE AS YOU MUST FIND SOMEONE TO TAKE OVER YOUR LEASE YOU CANT JUST PAY TO BREAK THE LEASE!!! The neighborhood is disgusting, the leasing office is young, d**b, college students who tip toe around every answer (you will get a different answer from each person!) EVERYTHING IS CHEAPLY MADE AND DESIGNED (from piping to furniture). BUILT IN WIFI IS PRETTY MUCH NONEXISTENT! COMMUNICATION IS A 0 YOU ARE BETTER OFF SOLVING YOUR OWN ISSUES THROUGH A THIRD PARTY !!! PLEASE DO YOURSELVES A FAVOR AND DO NOT MOVE HERE! YOU WILL REGRET IT. PLENTY OF BETTER OPTIONS ON THE SAME STREET!!!
Sarah Victoria
I cannot think of a worse place to live. Firstly, they advertise as student housing when the majority of people here aren’t students. I’ve made many maintenance requests that have not been answered. My roommate has been making a request for the past 10 months and the problem still has yet to be resolved. When you go to the office to complain, they just blame someone else and don’t even bother to try and help you. Oh, and don’t even get me started on their renters insurance. I have my own renters insurance policy so I should not be getting charged for theirs, but they still insist on charging me. When you go to talk to the manager, she is conveniently never there. My only theory for the service being this bad is that there really is no manager and the place is instead run by college students. That would explain how horrible this place is. You’d be better off living literally anywhere else. A dumpster might be a better place to call a home than this horrible apartment complex. I cannot stress it enough, DO NOT live here.
Campbell Tate
0/5 stars. My roommate who had already lived here for a year tried to talk me out of this place, and I should have listened to him. Here's why. 1. Maintenance requests take months. My dresser was missing a drawer since I moved in in August, and it took them until February to fix it. One pic below is from the day before they left the dresser outside overnight, before they finally got around to bringing it up to my apartment; the other is from July, until which point its companion dresser has still been left outside like trash for 5 months. The shelves pulled out of the wall of my closet in November (pic attached). 3 weeks later they "had ordered the parts." They were never fixed before I moved out after a year. Numerous other maintenance requests had a similar timeframe. I imagine it would have been really bad if we had experienced flooding or bugs the way other reviewers here have. Upon being questioned about the long delays, admin responded that they were still awaiting parts, and that they had a lot of other reqs to fill. Not only are they failing to provide maintenance (their only job) for me personally; if their claim is true that it's taking so long because they have many other reqs, that means it must be taking this long for many of them as well, so it's not an isolated incident. Edit: they have more recently admitted their problems were because they're low on workers, which means their above "parts order delay" excuse was a lie. Also, this does not absolve them; if they can't provide services because they won't pay enough to attract workers, they deserve to go out of business. 2. The resident portal, through which tenants can submit and monitor the status of maintenance requests, does not function properly. There is a section captioned "past requests," which presumably should contain some record of when you requested maintenance and when that was provided. That section is always blank, so it's either broken (which would be incompetence on the part of management) or they delete requests (which would be malice). I'm inclined to attribute this to the latter, since fixing this would make it easier for residents to quantify exactly how long their response times are. Whenever I would ask at the office about my open requests, they (edit: almost) always confirmed an accurate account of the ones they had records of, so I guess there's some miscommunication happening between their database and whatever updates the resident portal. However, this is important because it demonstrates that the long wait times are not because maintenance was unaware of the issues; they knew perfectly well about the issues, and they STILL took months to fix the problems in the apartment. 3. There are, as other residents have pointed out here, notoriously few parking spaces. This is not simply because the lots are too small; it's because management has seen fit to place numerous shipping containers lengthwise across like seven spaces each, in many locations throughout the complex. Good luck getting a spot near your building if you're out past 10pm. 4. (edit: removed a complaint about a construction project that finally got finished). 5. This may seem like a small thing, but there are no lights in the living, dining, or laundry areas. Bring lots of lamps, if you insist on staying here, which I do not recommend. We had to buy or bring our own. In conclusion, this establishment's only redeeming factor is that it technically shelters you from the elements and is located near campus alongside better apartments, which does not justify the $725 rent we continue to pay monthly in exchange for the privilege of letting our maintenance requests fall on deaf ears. If you can, I implore you to shop elsewhere for housing, because these people will not help you when something inevitably breaks. Edit: One of their placating replies below offered for me to reach out to the office. I continued to for the rest of the year, with no result. Please, live somewhere else.
Thanks! Your review is awaiting moderation.
They only have 2 maintenance guys for the entire complex, so I wouldn't be surprised if they don't make it. They're putting ton of work load on the poor guys because they're too cheap to hire more... Also, there is no point in complaining, they don't listen to complaints. You can email corporate, but I don't think it's worth it.
Yes, there is a community gym.
They have 2, 3,and 4 bedroom options.
We do not require a security deposit.
No, there are not charging stations for electric vehicles.
Yes they are
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.