Enterprise Rent-A-Car

Zehra Dumaine

Update- They did the right thing and corrected the error. No stars given due to the aggravation it caused for months. Worst car rental experience i've ever had. There was damage to the front bumper of my vehicle i rented prior to me driving the rental and the manager called me and assured me this is NOT my responsibility and she will fix this. here we are a month later, the invoice/liability was never updated and i am being harassed by the claims department. you are all FRAUDS. also, your 800 number customer service is the absolute WORST. GET IT TOGETHER.

barbara brodie

No one in office waited 20 minutes, car STunk of cigarette smoke. Not helpful

kassy Velez

I rented a vehicle from This location for 2 days back in July 2021 and physically returned the vehicle but not the keys. I immediately called the location and a female employee advised me to simply overnight the keys and i would not be charged if they arrived within 48 hours. The keys were promptly mailed via USPS and confirmed delivered, however no employee checked this locations mailbox for nearly 2 weeks to confirm receipt of the vehicle’s keys and i was then charged nearly $1600 in total. This is outrageous and shows extreme incompetence amongst this location’s staff. Numerous emails have been sent and we have been advised that after many efforts there is nothing that can be done if someone from the location does not contact her. A single mother having a large amount of money taken after following explicit directions given to her by your staff, Is just not acceptable. Finally spoke to Ron the Manager at this location nearly 2 weeks ago & he stated Car keys should not have cost 1600 that he was going to get back to. & still no Call back or resolution . Smh

kingkwab

I had to wait for a total of over 1 hour with nobody behind the front desk. I called customer service and they also called and no one answered.. finally I got someone who picked up the phone and when I got there they told me they do not accept secured credit cards at that location. Total waste of time. I have used my Self card to rent cars at different Enterprise locations. There should be a disclosure that the company does not accept secured credit cards at Trenton Mercer Airport.