Red Wing - Rochester, NY

S

Worst ever customer service experienced. Rude employees and would not visit the store again plus would not recommend to anyone especially when one is buying this expensive shoes. Employee behaves as if they are doing us a favor buy selling the shoes. Anthony acts as if he giving out the shoes for free, get some customer service training.

R D

Staff has zero professionalism in how to talk with the customer. Plus they don’t know how to do there job correctly of looking up a customer if his/her organisation has an account with the store. Instead blaming the customer for choosing the wrong time to show up even though customers organisation has already submitted the information. Worst customer service by Anthony would not recommend to anyone if you looking to go get the shoes from this store. Even after finding out his mistake did not have a courtesy to apologise that just says a lot of the business !!!!!!

Matthew Johnson

Bought a pair of boots here a year ago and I've never been happier with a pair of footwear. I've stopped in a few times since to have them cleaned and I've never been disappointed. My custom made inserts (from another business) have been getting worn out so they put in pads to slow the wear down and they're great. I will definitely be purchasing any boots I need in the future from here and recommend this place to all my friends. Never been happier.

Varian Wilson

Great full service shoe store, Bobby gave helped me out a lot finding and fitting my boots! Definitely would recommend.